topic Re: Constantly off line;; constantly have to monitor and disconnect to connect in Arlo

Constantly off line;; constantly have to monitor and disconnect to connect

smcrusenbeery59 — Fri, 14 Jul 2017 01:46:10 GMT

Constantly goes offline; Arlo app constantly loses connection; have to turn base on to get connection even when all LEDs are green.Arlo 30 day support sucks! . No live technician to speak with. I am so very disappointed with Arlo. My neighbors have it and they are deep in the woods. My four cameras and base are horrible and require constant attention t make sure they are connected. I do not recommend this product unless you are retired with nothing better to do than monitor you security cameras.

Re: Constantly off line;; constantly have to monitor and disconnect to connect

JamesC — Fri, 14 Jul 2017 15:57:33 GMT

smcrusenbeery59,

It sounds like the cameras may have poor signal strength due to range or interference. What does the app show for each cameras signal strength? Are all of your cameras behaving this way?

JamesC

Re: Constantly off line;; constantly have to monitor and disconnect to connect

Tessmartin — Thu, 28 Sep 2017 21:19:12 GMT

Mine is the same. I constantly have to turn of off and reset. All 4 cameras. It’s very annoying because I am constantly out of town and I can’t check my house! This is only about 2 months now that’s happening.

Re: Constantly off line;; constantly have to monitor and disconnect to connect

JamesC — Fri, 29 Sep 2017 17:10:19 GMT

Tessmartin,

It sounds like the cameras may have poor signal strength due to range or interference. What does the app show for each cameras signal strength? Are all of your cameras behaving this way?

JamesC

Re: Constantly off line;; constantly have to monitor and disconnect to connect

Retired_Member — Fri, 29 Sep 2017 20:39:58 GMT

For the last 2 or 3 weeks, I'm having the same problem. It seems to move from one camera to another. Don't tell me I'm too far from the base either! Nothing in my setup has changed in over three months. I've never had this problem before. And, of course, my warranty ran out about 2 months ago.

Re: Constantly off line;; constantly have to monitor and disconnect to connect

Retired_Member — Sun, 01 Oct 2017 02:04:57 GMT

Update: I'm on vacation and all 4 cameras are now offline. I think Netgear screwed something up.

Re: Constantly off line;; constantly have to monitor and disconnect to connect

manfredz — Sun, 01 Oct 2017 02:36:41 GMT

for all you know youc ould havehad a power outage or internetou ttage, either of which could have prevented your system from coming back online

Re: Constantly off line;; constantly have to monitor and disconnect to connect

Retired_Member — Sun, 01 Oct 2017 13:21:19 GMT

I don't think so. My Arlo Q is working, DVR access is working, SmartThings monitoring is working. Two cameras quit the night befor I left, now the other 2. I reset the hub, no help. I think the hub has gone out. Now, do I replace the hub or spend my money elsewhere on better cameras?

Re: Constantly off line;; constantly have to monitor and disconnect to connect

Retired_Member — Sun, 01 Oct 2017 14:12:45 GMT

I rebooted the hub again and one camera came on line. I have another camera 2 feet away from that camera and it's still offline. Replaced the batteries on all 3 days ago.

Re: Constantly off line;; constantly have to monitor and disconnect to connect

Punie2_ — Sun, 29 Oct 2017 05:09:55 GMT

I just had the same problem. My problem solved: in my case it was the Cat5e or internet cable. I replace the cable problem went away. I found that the cable with base was dropping the signal. I'll come out and say it. After six month or more the cable start failing in my case.