topic Has the Geofencing mode been removed? in Arlo

Restore Geofencing

bascherz — Sun, 24 Sep 2017 02:40:47 GMT

App updated the other day and geofencing is gone. Why? I relied on that feature. It vanished, probably along with my setup. Please give it back!

Re: Restore Geofencing

furman00 — Mon, 25 Sep 2017 01:20:42 GMT

Any word on why this feature was removed? Frustrating.

Geofencing option removed?

Mgoldsmith — Mon, 25 Sep 2017 13:39:20 GMT

I had geofencing set up fine, went to check via Android app today and the option is removed - only arm /disarm /schedule /custom are available to select. Known issue or bug?

Re: Restore Geofencing

Pkx111 — Mon, 25 Sep 2017 13:50:52 GMT

I just bought a unit for my home and set up geofencing. Now, its's gone. Was there a security flaw that needs fixed or was this just an oversight? Geofencing was the reason I purchased this device as I used it at work previously.

Re: Geofencing option removed?

Mudokon83 — Mon, 25 Sep 2017 14:44:57 GMT

YES!

So bummed its removed, hopefully back soon!

Re: Restore Geofencing

JamesC — Mon, 25 Sep 2017 15:38:44 GMT

This feature has not been removed. Be sure location is enabled on your mobile device.

Which Arlo app are you using that is not allowing Geofencing?

What OS version and phone model are you using?

JamesC

Re: Geofencing option removed?

DoriJC — Mon, 25 Sep 2017 15:54:00 GMT

I am using Android and still have geofencing. I turned off GPS and still had the option in the app. Turned off permission for the app to use my location and the app still had the option to use it. Seems to me very odd. Mine only works if I am on my phones data connection and not at all on WiFi....see's me as gone when I am at home. What is your app version? Mine is 2.4.4_17405, released 6/29/17. Just manually checked for an update and there wasn't one.

Re: Geofencing option removed?

Mudokon83 — Mon, 25 Sep 2017 15:59:12 GMT

Yeah same version and even on phone data with wifi off, the option is gone.

are you looking on your phone and not browser right?

browser still "lists" geofencing" as an option but the android app its totally gone.

Re: Restore Geofencing

furman00 — Mon, 25 Sep 2017 16:00:03 GMT

Location is enabled and Arlo app has permission to use location services.

Arlo software: 2.4.4_17405

Android: 7.1.2

Phone: Nexus 5x

Thanks,

Barry

Re: Restore Geofencing

Pkx111 — Mon, 25 Sep 2017 16:09:43 GMT

Location On

Pixel XL

8.0.0

Arlo App Version: 2.4.4_17405

Re: Geofencing option removed?

DoriJC — Mon, 25 Sep 2017 16:33:58 GMT

Yep, checked it with my phone and with my browser. When I set my app to not allow location, I got a notice it was for an older version and the app may not work correctly. Not sure if they meant an older version of Android, app, phone or Arlo. I would think that should have at minimum greyed out the option on the app but it didn't.

Re: Geofencing option removed?

DoriJC — Mon, 25 Sep 2017 16:47:51 GMT

I rebooted my phone, tried everything again and had the same result. I don't understand why some people got an app update last week yet still have the same version number and no geofencing.

I am on AT&T and use Lookout security. What do all of you use?

Re: Restore Geofencing

jguerdat — Mon, 25 Sep 2017 17:50:49 GMT

@JamesC, GF is there and selectable on my Tab S3 tablet (Android 7.0) but not on my Nexus 6 phone (7.1.1). I force stopped the phone app with no help. Reinstalling the app fixed it. No idea why.

Re: Geofencing option removed?

jguerdat — Mon, 25 Sep 2017 17:53:20 GMT

It's not gone. I was missing on one device, not another. I reinstalled the app and there it is.

Re: Restore Geofencing

JamesC — Mon, 25 Sep 2017 17:57:10 GMT

Those of you experiencing this issue, consider uninstalling the Arlo mobile app and download a fresh version from the app store.

Please let us know if that resolves the issue.

JamesC

Re: Restore Geofencing

furman00 — Mon, 25 Sep 2017 18:03:05 GMT

Uninstall / Reinstall worked. Thanks for everyone's help.

Re: Geofencing option removed?

Mudokon83 — Mon, 25 Sep 2017 18:03:30 GMT

YES!

That was all it was, uninstall and reinstall and its back!

Weird

Re: Restore Geofencing

Pkx111 — Mon, 25 Sep 2017 18:21:58 GMT

Reinstall worked.

Has the Geofencing mode been removed?

speedf1 — Tue, 26 Sep 2017 08:29:18 GMT

I'm using version 2.4.4_17405 of the Android app and have just noticed that the geofencing mode is missing.

Has it been removed? It still seems to be available in on the website althought it says "Geofencing (only accessible via mobile)", and in the iPad IOS app.

Re: Has the Geofencing mode been removed?

MarkoKoskenoja — Tue, 26 Sep 2017 12:00:02 GMT

It appears to have been removed from my Arlo Pro app on my Android Nexus 6 phone. Let's hope it reapears as that is an important feature for me.