topic Re: All Cameras are offline in Arlo

All Cameras are offline

JimSwindell — Tue, 26 Sep 2017 18:53:27 GMT

I purchased a Arlo Security System - 3 Wire Free HD Cameras (VMS3330) and all cameras go offline periodically. The batteries are full, the base station has been reset and the wireless router is fine. I receive no notification that are offline and the only way I can fix is take the cameras down and open the battery case to reset them. Why does this keep happening?

Re: All Cameras are offline

jguerdat — Tue, 26 Sep 2017 19:30:57 GMT

When offline, what do the base LEDs show?

Re: All Cameras are offline

JimSwindell — Tue, 26 Sep 2017 19:37:28 GMT

I am not currently at home but I will respond as soon as I get there. Thanks

Re: All Cameras are offline

JimSwindell — Wed, 27 Sep 2017 12:21:16 GMT

The power button (left) is illuminated and the next button to the right are illuminated

Re: All Cameras are offline

jguerdat — Wed, 27 Sep 2017 13:44:29 GMT

But what color? Amber indicates a problem, green means go.

Re: All Cameras are offline

JimSwindell — Wed, 27 Sep 2017 14:27:49 GMT

Green

Re: All Cameras are offline

Jrullo — Wed, 27 Sep 2017 15:08:52 GMT

Hi, this is happening with me too. Just started a few days ago. Two out of 3 of my cameras are going offline, usually right after motion is detected. All batteries are new and the system configuration/distance from the base station hasn't changed in over a year.

Re: All Cameras are offline

jguerdat — Wed, 27 Sep 2017 17:11:38 GMT

Lack of a green Camera LED means no cameras are connected. This can be due to dead batteries or something that caused a lack of sync, such as an extended power outage. You'll need to resyn the cameras.

As for occasional cameraoffline messages, I've been getting some of those recently, too. I find that logging out and back in fixes it.