topic Re: Arlo schedule fine in app, blank on OC in Arlo

Arlo schedule fine in app, blank on OC

trevora — Tue, 26 Sep 2017 15:26:17 GMT

I built a schedule a while back. When I view the schedule on the app, it looks perfect. If I log in on a PC via the portal, the schedule is blank.

The cameras are not recording because they are following the blank schedule on the portal.

How do I get the app and the portal to sync again? The app has the correct schedule and I want to avoid rebuilding it on the web portal.

Re: Arlo schedule fine in app, blank on OC

manfredz — Tue, 26 Sep 2017 16:06:10 GMT

unless i'm mistaken its a display issue on pc since the schedule's location is on the cloud. try using a different browser on pc

Re: Arlo schedule fine in app, blank on OC

trevora — Tue, 26 Sep 2017 16:42:04 GMT

I just tried in another browser (cleared chache and history first). Same result. The schedule appears as a mode, but the schedule is blank.

Re: Arlo schedule fine in app, blank on OC

jguerdat — Tue, 26 Sep 2017 17:18:01 GMT

Sometimes power cycling the base helps. I'd suggest taking a screenshot or notes of the schedule from the app and try putting it into the PC. I've never heard of this so don't have good suggestions but it's possible that the system should be reset and start fresh. Sometimes that's the only way to clear things up.

Re: Arlo schedule fine in app, blank on OC

trevora — Wed, 27 Sep 2017 17:24:53 GMT

I'm in the web interface, under mode, and rebuilding the schedule.

Schedule is currently blank. I add a block and hit save. The screen refreshes but does not show what I added (schedule still shows blank). I have cleared browser cache and restarted browser as well.

The old schedule is still showing correctly on the mobile app. Will restarting power to the base make these interfaces sync again?

Re: Arlo schedule fine in app, blank on OC

jguerdat — Wed, 27 Sep 2017 17:27:52 GMT

Possibly. If not, opening a case with support may be needed. You could also try a total system reset. Weird things like this have been fixed usingthe brute force method.