topic Re: Offline message, Base station LED orange, power cycle solved issue in Arlo

Offline message, Base station LED orange, power cycle solved issue

mannix2 — Mon, 25 Sep 2017 15:23:58 GMT

4 Arlo cameras with vmb3000 base. Worked flawlessly for 6 months, then received a message Arlo is offline. This is vacation home when we arrived base lights were orange. I power cycled using the power button on base and it came back online. One week later cameras offline again. I power cycled the base and they are back. I won't be here to power cycle base next time it happens, any ideas to cause or solution?

Re: Offline message, Base station LED orange, power cycle solved issue

manfredz — Mon, 25 Sep 2017 15:24:13 GMT

first thing i'd suspect is you have been having power outages because people have posted that the base station won't come back after a power failure. Cause is because base station reboots faster than internet modem and finds no internet when ready.

Mind you could also be other reason.

if caused by what I described above easiest fix is adding a UPS for short outages and adding a ip controlled power switch between your base station and power bar, so that you can remotely reboot your base station.

Re: Offline message, Base station LED orange, power cycle solved issue

mannix2 — Mon, 25 Sep 2017 15:24:26 GMT

Thank you Manfred, I suspected same since power cycling fixed the problem. I have attached a z wave power switch between the surge strip and the base. Hopefully I can restore the connection if the base goes offline again.