topic Re: Model VMB3000 - Base station offline in Arlo

Model VMB3000 - Base station offline

Kendias1975 — Fri, 22 Sep 2017 01:43:07 GMT

My model VMB3000 Base Station is showing offline and I am unable to get back online. I have done everything and checked the internet connection. I am also unable to reset the base station. There seems to be something going on with the base station. Any suggestions would be greatly appreciated.

Re: Model VMB3000 - Base station offline

manfredz — Fri, 22 Sep 2017 02:50:47 GMT

The Arlo engineering team has identified the cause and resolved this issue. Please let us know if you continue experiencing this behavior.

JamesC

Re: Model VMB3000 - Base station offline

Kendias1975 — Fri, 22 Sep 2017 02:56:36 GMT

I'm all set. Thank you. Frank was very helpful.

Re: Model VMB3000 - Base station offline

happy99 — Fri, 22 Sep 2017 14:59:52 GMT

I have the same problem but it is not resolved. Beree days. I did a factory reset on the base station and it will not reconnect. Three green lughts are on. I have tried everthing very frustrated. what do I do now

Re: Model VMB3000 - Base station offline

JamesC — Fri, 22 Sep 2017 16:46:34 GMT

happy99,

If you've factory reset your base station, it will need to be claimed again on your account. Log in to your Arlo account and navigate to Settings > My Devices and remove the base station. After it has been removed, go back to your account main screen (Devices) and click "Add Device". Select base station and follow the on screen instructions. If you're having trouble discovering the device, you may need to manually factory reset the base by pressing and holding the reset button until all LEDs flash amber. Also be sure the device you are using to add the base station to your account is connected to the same network as the base station.

JamesC

Re: Model VMB3000 - Base station offline

Renee196706 — Fri, 22 Sep 2017 17:26:35 GMT

We are having trouble with the base ststion letting us get on with our iphone's. The power light and the internet lights are lit up, but will not connect.

Re: Model VMB3000 - Base station offline

sybersnot — Fri, 22 Sep 2017 17:34:31 GMT

I took the advise of another poster and un powered and disconnected the base from router. Waited several minutes hooked it back up and still nothing. Please someone help.

Re: Model VMB3000 - Base station offline

sybersnot — Fri, 22 Sep 2017 17:38:16 GMT

I have tried to do this several times. I hold it for the count of 50 but no blinking amber lights.

Re: Model VMB3000 - Base station offline

sybersnot — Sat, 23 Sep 2017 00:16:39 GMT

I was finally able to reset my base station and re-sync all the cameras. I think I got it now. Happy they work again.

Re: Model VMB3000 - Base station offline

RBP — Sat, 23 Sep 2017 00:21:51 GMT

Base station firmware 1.9.0.0_14639. Stays stable on all three indicator lights and then intermittent middle light starts flashing. Base station doesn't accept one of the three cameras. While flashing. Maybe this problem in a firmware issue, my guess.

Re: Model VMB3000 - Base station offline

Renee196706 — Sat, 23 Sep 2017 01:58:52 GMT

So can I use my iPhone 7plus to set it up

Re: Model VMB3000 - Base station offline

JamesC — Mon, 25 Sep 2017 21:30:21 GMT

Renee196706,

Yes, you can use an iPhone to set up. Just make sure you are on the same network as the base station.

RBP,

Consider rebooting your base station and attempt the sync process again.

JamesC