topic Re: All arlo cameras are offline in Arlo

All arlo cameras are offline

amsakharov — Mon, 18 Sep 2017 22:36:57 GMT

All of my arlo camers (bought at costco) appear offline. Are there any servers down? Battery/ signal strenght is not the problem as all cameras went offline at same time, one was actually during recording.

Re: All arlo cameras are offline

manfredz — Mon, 18 Sep 2017 23:48:47 GMT

don't believe any servers down or many others would mention it.

Are all three lights on base station still green?

Have you tried rebooting your base station, (and possibly your internet modem/router as well)?

Re: All arlo cameras are offline

ScooterMagee — Thu, 21 Sep 2017 12:05:29 GMT

I experienced the same issue this morning. Woke up to all three cameras being offline. Everything was working when I went to bed. Base shows 3 green lights. Checked the wireless router and internet connectivity, all was fine. Reset the wireless, and shutdown the base and turned it back on. The base eventually returned to three green lights, but the cameras as still shown as offline? Purchased from Costco 2-months ago. Batteries were at 75% a couple of days ago. What next? Factory reset of the base and re-sync cameras?

Re: All arlo cameras are offline

Nucman39 — Thu, 21 Sep 2017 12:13:17 GMT

All cameras show offline too. Still detected motion but unable to change modes or anything else due to it showing offline. Purchased from Sams 5 days ago and have 84% battery

Re: All arlo cameras are offline

jguerdat — Thu, 21 Sep 2017 12:25:15 GMT

Have you opened a case with support?

Re: All arlo cameras are offline

Nucman39 — Thu, 21 Sep 2017 12:30:35 GMT

Yes awaiting response will call when I get home from work if no email response

Re: All arlo cameras are offline

Lawrent — Thu, 21 Sep 2017 20:51:56 GMT

WQhen I first started, all cameras came on however, one kept going off line. The other three worked fine for one whole day. Then I tried viewing and signs came up in front of all cameras saying that they were offline. I tried re-syncing them and nothing happened. So I removed all cameras and started all over. Even though I got the fast blinking blue light with every camera, no picture ever came up on the screen.

So then re

Re: All arlo cameras are offline

jguerdat — Thu, 21 Sep 2017 22:42:34 GMT

Open a case with support.

Re: All arlo cameras are offline

Lawrent — Thu, 21 Sep 2017 23:32:36 GMT

I have no idea what it means to open a case on line.

Sorry

Re: All arlo cameras are offline

mranges — Fri, 22 Sep 2017 00:28:09 GMT

Same situation here. All cameras are offline.

Re: All arlo cameras are offline

manfredz — Fri, 22 Sep 2017 00:46:23 GMT

We are currently investigating this issue. I will post an update as soon as I have more information.

JamesC

Re: All arlo cameras are offline

JamesC — Fri, 22 Sep 2017 01:25:37 GMT

The Arlo engineering team has identified the cause and resolved this issue. Please let us know if you continue experiencing this behavior.

JamesC

Re: All arlo cameras are offline

ScooterMagee — Fri, 22 Sep 2017 01:26:20 GMT

Mine were still offline a couple of hours ago, but I just checked and now everthing is back online and all is working as it should.

Re: All arlo cameras are offline

manfredz — Fri, 22 Sep 2017 01:27:24 GMT

The Arlo engineering team has identified the cause and resolved this issue. Please let us know if you continue experiencing this behavior.

JamesC

Re: All arlo cameras are offline

jguerdat — Fri, 22 Sep 2017 11:56:21 GMT

Lawrent wrote:

I have no idea what it means to open a case on line.

Sorry

You can open a case using the Contact Support link at the bottom here.

Re: All arlo cameras are offline

Quaddamage — Fri, 22 Sep 2017 13:57:01 GMT

Thank you support.

You have renewed my faith.

Re: All arlo cameras are offline

AngieC — Fri, 20 Oct 2017 04:33:44 GMT

I have opened a ticket and am currently awaiting a response. I sure hope I have not wasted my money. I have 2 cameras offline, 1 working, and 1 I removed and can't sink back to the base station. Any help would be greatly appreciated

Re: All arlo cameras are offline

JamesC — Fri, 20 Oct 2017 17:39:41 GMT

AngieC,

Have you tried rebooting your base station? What LED behavior do you see when attempting to sync the camera?

JamesC