topic Re: VMS3330-100NAS there was a problem establishing a connection to the media SERVER in Arlo

VMS3330-100NAS there was a problem establishing a connection to the media SERVER

noshortcuts — Thu, 21 Sep 2017 20:49:14 GMT

I'm getting this message lately (days/weeks). Camera is still reporting activity sometimes but I CAN NOT GO LIVE. I just get this message. Makes the cameras near worthless.After I get this and try again, sometimes it gives the same message and othertimes it just does nothing or says "timeout". Either way, I CAN NOT GO LIVE lately. What's wrong with your servers, ARLO - and when can we count on them?

Re: VMS3330-100NAS there was a problem establishing a connection to the media SERVER

jguerdat — Thu, 21 Sep 2017 22:41:45 GMT

Open a case.

Re: VMS3330-100NAS there was a problem establishing a connection to the media SERVER

JamesC — Fri, 22 Sep 2017 16:48:11 GMT

There was an issue that a small number of users were experiencing yesterday that resulted in a similar behavior. Engineering has since resolved the issue, are you still experiencing this today?

JamesC