topic Re: Arlo Offline but Arlo Q Working in Arlo

Arlo Offline but Arlo Q Working

MA_GA — Tue, 19 Sep 2017 17:54:19 GMT

I have 8 wireless Arlo cameras and 2 Arlo q cameras on one base station. Via the mobile app, the 2 Arlo Q cameras are acting normally and are recording. The 8 wireless Arlo cameras show Getting Status. Because the 2 Arlo Q cameras are working, it tells me that my Wifi and electricity are working. I have restarted the base station twice via the mobile app, and no improvements. Any ideas?

Re: Arlo Offline but Arlo Q Working

jguerdat — Tue, 19 Sep 2017 17:58:09 GMT

What are the LEDs on the base showing? It's possible that a power cycle is needed rather than just a restart. If you're going to do that, go all the way. Turn off your modem, router and base and turn them back on in that order, allowing each to initialize before moving to the next one.

Re: Arlo Offline but Arlo Q Working

MA_GA — Tue, 19 Sep 2017 18:05:08 GMT

Thanks. I'll try that when I get home.

Re: Arlo Offline but Arlo Q Working

MA_GA — Wed, 20 Sep 2017 02:30:37 GMT

Power cycle worked. All but one wireless camera are back online. The one problem guy might need new batteries. Appreciate the rapid response and advice. Thanks!