topic Re: Arlo app on Android - app problem in Arlo

Arlo app on Android - app problem

JMBS — Tue, 19 Sep 2017 22:36:30 GMT

I recently setup my 2nd base station, VMS3230-100NAS. Then I moved 2 out of 5 of my Arlo cams onto it, to sync with it.

The problem is on my Android, the app shows these 2 cams having problems: cannot connect & batteries to replace.

However, on the PC, the 2 cams show that they work great without any problems.

So what is going on?

I tried rebooting my base multiple times. Worked shortly then problem reoccurred.

I tried to uninstall my Android app, then reinstall it. Same problem.

Any ideas???

Re: Arlo app on Android - app problem

jguerdat — Tue, 19 Sep 2017 22:54:03 GMT

When you moved them, did you also remove them from the first base?

Re: Arlo app on Android - app problem

JMBS — Tue, 19 Sep 2017 23:02:23 GMT

no, did not. Should I? I will check. They should just not exist there anymore if I don't sync them. Will double-check.

Did not think of that one. 🙂

Re: Arlo app on Android - app problem

JMBS — Tue, 19 Sep 2017 23:07:53 GMT

Like I said, I see 3 cams on the 1rst base, then 2 cams on the 2nd base. Did not need to remove any.

Re: Arlo app on Android - app problem

JMBS — Tue, 19 Sep 2017 23:11:45 GMT

But thinking about this, I can put the 2 cams back onto the 1rst base & remove them logically before moving them to the new (2nd) base. Will try this.

Re: Arlo app on Android - app problem

JMBS — Tue, 19 Sep 2017 23:42:37 GMT

It seems to have worked.

Solution:

Before you move a cam from one base to another, remove it logically with the button "Remove".

Then physically move the cam to the other base to sync it.