topic Re: Arlo base station drops connection in Arlo

Arlo base station drops connection

BB52 — Fri, 15 Sep 2017 18:48:36 GMT

Even though the base station is pluged into a UPS it drops the connection to the Arlo wireless cameras when the power goes out or if there is a slight surge in the power. Is there a way to prevent this from happening?

Re: Arlo base station drops connection

manfredz — Fri, 15 Sep 2017 19:37:01 GMT

any chance you internet modem/router isnt plugged into the UPS?

Re: Arlo base station drops connection

BB52 — Fri, 15 Sep 2017 19:39:43 GMT

No, it is pluged into the UPS as well.

Re: Arlo base station drops connection

manfredz — Fri, 15 Sep 2017 19:41:54 GMT

only other thing that comes to mind is the power was out longer that the UPS could keep power up for. Any chance of that?

Re: Arlo base station drops connection

BB52 — Fri, 15 Sep 2017 19:46:48 GMT

No, my computer and printer were still on and they are plugged into the same UPS

Re: Arlo base station drops connection

TomMac — Fri, 15 Sep 2017 22:26:18 GMT

I don't have an answer for you... but I can say my testing doesn't follow what your seeing....

In many tests done, as long as the base unit was powered ( reguardless of internet ) the cameras stayed connected. The camera isn't really that smart, it just ping the base now and then to see if it;s there... If it answers ,the camera is happy ( think of the pro with out internet, the cameras still record ot the base if the backup drive is set up ).

Issued only occured if the base was off for an amount of time ( never the same ) and the cameras would finally give up trying to connect and loose sync.

So I would look for something else effecting too..like interference after the power is out causing more / stronger signal than the base and iinterupting the sync

Re: Arlo base station drops connection

jguerdat — Fri, 15 Sep 2017 23:00:38 GMT

It could be a faulty UPS. Mine flies through glitches and outages with no problems. There is a finite switch time between power failure and battery cut-in, it should be measured in milliseconds.