topic Base Station Won't Update in Arlo

Base Station Won't Update

Athawk11 — Tue, 12 Sep 2017 16:40:51 GMT

-Tried updating the base with cameras synced.

-Shut off base station. Turned back on and tried to update.

-Rebooted base station, then tried to update.

-Waited over night to see if it would update.

-Disconnected cameras, tried to update.

-Disconnected cameras tried to reboot, then update.

-Turned off base station. No cameras attached. Turned back on. Tried to update.

-Disarmed base station. No cameras attached. Tried to update.

-Deactivated base station. Disconnected from router. Turned it off. Re-installed it, then tried to update before syncing cameras. Numerous times.

-Restarted base station. Still no cameras synced. Tried to update.

-Synced cameras back in. Tried to update. Numerous times.

All above attempts have failed to update the base station firmware. Where do I go from here?

jguerdat — Tue, 12 Sep 2017 17:00:55 GMT

Open a case with support.

BTW, slow Internet access can cause this. What are your speeds as measured by speedtest.net?

Athawk11 — Fri, 15 Sep 2017 18:32:37 GMT

You may be right. I'm not sure what's considered reasonable for internet speeds...

Download 1.30 mbs

Upload 3.26 mbps

Latency 43 ms

...but these are variable when testing a few times. This is a small business.

Should I try hooking the base up at home and see if I can load the update? Not sure my home speed is any better.

Athawk11 — Fri, 15 Sep 2017 18:34:50 GMT

By the way, the model number is VMS3230...purchased recently from Best Buy. The model number isn't listed in the drop down box above.

jguerdat — Fri, 15 Sep 2017 22:52:18 GMT

Setting the system up at home and then moving to the business is a good idea.