topic Re: Camera sensing motion, but not recording =| in Arlo

Camera sensing motion, but not recording =|

AppleGirl — Sun, 10 Sep 2017 15:30:41 GMT

I have 5 cameras, 2 Arlo with base was original purchase and then have added 3 Arlo pros. All works great except for one camera! It's one of the original Arlo's and it senses motion and sends the alert, but doesn't record. It will record when I do it manually. Have tried to read other posts and see it happens alot, however, I never came across the solution 😮 Please help, thanks

Re: Camera sensing motion, but not recording =|

manfredz — Sun, 10 Sep 2017 17:08:58 GMT

Any chance for that cam you have sensitivity set to 0, or rule for that cam says to do nothing if motion is detected?

Re: Camera sensing motion, but not recording =|

AppleGirl — Sun, 10 Sep 2017 17:52:46 GMT

Thank you so much for replying. Actually, I have the sensitivity set to 100 % and the rule set to record. All other 4 cameras work fine. It's just this one. I have even removed it and reactivated it, but still no luck.

Re: Camera sensing motion, but not recording =|

manfredz — Sun, 10 Sep 2017 18:07:16 GMT

and assume putting it in location one of the working cams has doesnt change anything?

Then sounds like something for technical support using one of the methods shown by clicking on the contact support button on each forum page.

Re: Camera sensing motion, but not recording =|

AppleGirl — Sun, 10 Sep 2017 19:05:07 GMT

Yep, just this one "special" camera 😉 Will contact technical support, thank you!

Re: Camera sensing motion, but not recording =|

AppleGirl — Sun, 10 Sep 2017 20:10:49 GMT

Update!! Great news, did contact customer support and they were awesome!!! I had tried removing device and then re-syncing, but it didn't work. This time when I did it, it worked 👍 Apparently, if the camera is facing anything reflective (window, mirror, etc.) it can cause it to happen. Thanks everyone 😊