topic Re: My netgear base station wont connect to the internet in Arlo

My netgear base station wont connect to the internet

Richardson98 — Sun, 03 Sep 2017 01:32:42 GMT

I factory reseted it and used different cables and checked my port settings and they are all find but my net gear base station wont connect. To the internet

Re: My netgear base station wont connect to the internet

steve_t — Sun, 03 Sep 2017 03:28:09 GMT

What's making you say it won't connect to the internet?

Re: My netgear base station wont connect to the internet

Richardson98 — Mon, 04 Sep 2017 18:35:37 GMT

There isnt any light under the internet icon and when i go on the arlo app it says that the base station is offline

Re: My netgear base station wont connect to the internet

steve_t — Mon, 04 Sep 2017 19:35:11 GMT

This denotes a lack of a physical connection to your router. Ensure all cables are connected. Failing that, try a different ethernet cable and failing that a different router port. If there's a connection but no internet, the LED will go amber. If there's a connection with internet access, the LED will go green

Re: My netgear base station wont connect to the internet

Richardson98 — Tue, 05 Sep 2017 12:34:45 GMT

I tried different cables and different ports on my router and it still doesn't work

Re: My netgear base station wont connect to the internet

jguerdat — Tue, 05 Sep 2017 14:22:07 GMT

Reset the system by removing all devices in Settings, My Devices. Does the Internet LED show green after the base restarts? If so, use the Add Device button to add the base and sync the cameras. If not, open a case with support for a hardware problem.

Re: My netgear base station wont connect to the internet

steve_t — Tue, 05 Sep 2017 21:38:26 GMT

If you can take the base station to a friend / family member's house and plug it into their router. Turn it on and wait a minute for it to boot up, check the internet light again then. That'll tell you if it's a problem with your router, most likely a blocked port, or if the base station needs looking at. Of course, make sure the other person's router is different to the one you have

Re: My netgear base station wont connect to the internet

Richardson98 — Sun, 10 Sep 2017 01:04:14 GMT

Ya it still wont work so im guessing its a broking internet port

Re: My netgear base station wont connect to the internet

jguerdat — Sun, 10 Sep 2017 13:33:31 GMT

You have a choice of swapping at the store or opening a case with support here.