topic Re: Arlo can’t discover my base station during installation; what do I do? in Arlo

Arlo can’t discover my base station during installation; what do I do?

Putty — Sat, 05 Aug 2017 19:09:27 GMT

I have all three green lights on the base station and have tried on multiple attemps to reset the base station using the sync and reset to get the three lights to turn amber, they stay green. What next?

Re: Arlo can’t discover my base station during installation; what do I do?

TomMac — Sat, 05 Aug 2017 20:13:24 GMT

Two yrs ago that was the reset sequence...it change after late Dec , 2015 when the major SW revision happened.

Now to reset the Base, just hold in the reset ONLY with a paperclip for about ten secs till the front LEDs all flash amber

Re: Arlo can’t discover my base station during installation; what do I do?

Arlo_Vuezone_us — Wed, 06 Sep 2017 19:40:31 GMT

Does resetting with the paper clip require that all cameras will need to be resync'd?

Re: Arlo can’t discover my base station during installation; what do I do?

jguerdat — Wed, 06 Sep 2017 21:15:28 GMT

Yes. In addition, you also need to remove all devices in Settings, My Devices to ensure a proper reset. Then use Add Device to add the base and sync the cameras.

Re: Arlo can’t discover my base station during installation; what do I do?

Scott8 — Thu, 28 Dec 2017 16:47:12 GMT

Re: Arlo can’t discover my base station during installation; what do I do?

Scott8 — Thu, 28 Dec 2017 17:05:48 GMT

the model

the model # is vmb 4000 and and i am trying to connect one camera

Re: Arlo can’t discover my base station during installation; what do I do?

Scott8 — Thu, 28 Dec 2017 17:13:25 GMT

i did that. the 3 lites flashed amber. i now have 2 steady green lites and one amber

Re: Arlo can’t discover my base station during installation; what do I do?

Scott8 — Thu, 28 Dec 2017 17:27:08 GMT

it works ok now . Thank you !