topic Re: Camera Offline in Arlo

Camera Offline

jtam72 — Mon, 26 Jun 2017 03:25:51 GMT

When I left my house all 5 cameras worked, a day after I left one camera went offline. Is there a way to bring it back online while away from the home? I tried restarting the base but that didn't work.

Re: Camera Offline

steve_t — Mon, 26 Jun 2017 05:20:20 GMT

Unfortunately, that camera will need a battery pull or a re-sync. I had this when I went away and I got back to find the camera's batteries were flat. Luckily, for me, it was in an area that was covered by 2 cameras

Re: Camera Offline

ramsgoms — Fri, 11 Aug 2017 18:33:35 GMT

I have this problem almost every other week. It is already a nuisance to remove the camera to recharge (espcially in high traffic areas). This is a huge investment.

Re: Camera Offline

jguerdat — Thu, 10 Aug 2017 23:46:46 GMT

If you didn't do your research and chose a battery operated camera that will always have this issue.

Re: Camera Offline

Dodgeme2 — Tue, 05 Sep 2017 15:15:53 GMT

I have 4 cameras one says it's offline

Re: Camera Offline

steve_t — Tue, 05 Sep 2017 21:39:36 GMT

Dodgeme2 wrote:

I have 4 cameras one says it's offline

Did you do a battery pull reset of the camera?

Re: Camera Offline

ramsgoms — Tue, 05 Sep 2017 21:44:19 GMT

jguerdat wrote:
If you didn't do your research and chose a battery operated camera that will always have this issue.

So you do discourage people from buying Arlo Pro then?

Re: Camera Offline

steve_t — Tue, 05 Sep 2017 22:57:57 GMT

ramsgoms wrote:

jguerdat wrote:

If you didn't do your research and chose a battery operated camera that will always have this issue.

So you do discourage people from buying Arlo Pro then?

If someone wants a security camera to use in a very high traffic area and it cannot be connected to power or a solar panel, then yes, Arlo Pro is probably not the correct camera for their application if they are concerned with charging or battery replacement frequency

Re: Camera Offline

Jetgirl — Wed, 06 Sep 2017 01:42:00 GMT

One of mine has started doing this too. This is the third time when I am away this camera goes offline. I just put fresh batteries in it and they were at 100 when i left. So frustrating..

Re: Camera Offline

jguerdat — Wed, 06 Sep 2017 13:50:53 GMT

First we need to know what the LEDs on the base are showing, what you've tried, any error messages, etc. Without complete information, Internet troubleshooting is difficult.

Re: Camera Offline

Jetgirl — Wed, 06 Sep 2017 14:07:46 GMT

I can not speak for anyone else on here. I am still out of town but my roomate says that all lights are correct and the other cameras work fine. They have unplugged and waited 20 seconds now camera works again. They are monitoring to see iuf it goes off line again

Re: Camera Offline

troxel — Wed, 06 Sep 2017 17:27:21 GMT

I had the same problem earlier this year, and Netgear rep[laced the camera.

I'm having the same problem again, but when I called Support at 408-638-3750, I just got a loop, telling me to press "2" - over and over again.

Roy

Re: Camera Offline

troxel — Wed, 06 Sep 2017 17:29:42 GMT

I tried the re-sync several times. What is a battery pull?

Thanks,

Roy

Re: Camera Offline

manfredz — Wed, 06 Sep 2017 18:01:00 GMT

it means open battery door, wait a minute and close again

Re: Camera Offline

ramsgoms — Wed, 06 Sep 2017 18:26:09 GMT

troxel wrote:
I had the same problem earlier this year, and Netgear rep[laced the camera.

I'm having the same problem again, but when I called Support at 408-638-3750, I just got a loop, telling me to press "2" - over and over again.

Roy

Same here. I had this problem with one of the cameras. Had Netgear replace it. It worked fine for couple of months but the same problem is back on the new camera as well. I need to call them again.

Re: Camera Offline

troxel — Wed, 06 Sep 2017 19:10:45 GMT

Thank you!

That worked, but I hope I don't have to do it every day.

Roy

Re: Camera Offline

ivanelterrible — Thu, 07 Sep 2017 00:34:56 GMT

I have 4 cameras one says it's offline

Re: Camera Offline

Jetgirl — Thu, 07 Sep 2017 10:58:03 GMT

Now all cameras are offline. SO FRUSTRATING that this happens evry other week

Re: Camera Offline

jguerdat — Thu, 07 Sep 2017 12:49:07 GMT

When I get this, it's fixed by logging out and back in. It appears to just be a display issue. Of course, knowing what the base LEDs are doing would help to show whether the system is working properly.

Re: Camera Offline

troxel — Thu, 07 Sep 2017 13:06:38 GMT

I've tried this, too. The camera comes on for a split second and then goes blank.

Roy