topic Re: Camera not synching with R7000 in Arlo

Camera not synching with R7000

lennert1984 — Wed, 28 Sep 2016 21:01:13 GMT

Hi,

I downloaded the firmware update yesterday for my Nighthawk R7000 which allows me to use the Arlo camera's with my router.

I've followed the instructions, added the router as base station and i'm trying to add the camera using WPS.
However, the Blue led on the camera keeps blinking. It doens't synch at all.

Tried to reset the router, I've tried synching the camera again.
Nothing works...

Re: Camera not synching with R7000

Retired_Member — Mon, 04 Jan 2016 03:19:38 GMT

lennert1984 wrote:
Hi,

I downloaded the firmware update yesterday for my Nighthawk R7000 which allows me to use the Arlo camera's with my router.

I've followed the instructions, added the router as base station and i'm trying to add the camera using WPS.
However, the Blue led on the camera keeps blinking. It doens't synch at all.

Tried to reset the router, I've tried synching the camera again.
Nothing works...

Me too I'm not getting the green light

Re: Camera not synching with R7000

jguerdat — Mon, 04 Jan 2016 12:58:52 GMT

This is a new process for us and likely few of us (including me) have this router. That puts you on the leading edge (lucky you). A couple of things pop to mind. 1) are there settings in the router to enable and/or otherwise configure the router for Arlo and have you been through any setup? 2) Open and close the battery door on the camera to reset it to see if that helps. 3) Is there an Arlo base that you can temporarily use to sync the camera to? If so, what firmware is on the camera? If possible, try updating the firmware by opening and closing the battery door.

Good luck!

Re: Camera not synching with R7000

lennert1984 — Mon, 04 Jan 2016 16:39:08 GMT

I fully understand we're the first batch of users.

I found a solution for my problem.
To make sure my ISP's Modem didn't give any problems with the R7000 I was using it as an Access Point.

When I changed the setting to "Router" the Arlo setup went smoothly as it should.

So it seems that connecting the Arlo Camera was having issues when the R7000 was configured as an Access Point, but not when it's configured as a Router.

Anyway, problem solved on my end 🙂

Re: Camera not synching with R7000

Retired_Member — Mon, 04 Jan 2016 21:45:32 GMT

jguerdat wrote:
This is a new process for us and likely few of us (including me) have this router. That puts you on the leading edge (lucky you). A couple of things pop to mind. 1) are there settings in the router to enable and/or otherwise configure the router for Arlo and have you been through any setup? 2) Open and close the battery door on the camera to reset it to see if that helps. 3) Is there an Arlo base that you can temporarily use to sync the camera to? If so, what firmware is on the camera? If possible, try updating the firmware by opening and closing the battery door.

Good luck!

1) Yes, only one area and one switch to activate Arlo in the R7000 router, that’s already done earlier.

2) It doesn’t help still the same.

3) Don’t have an Arlo Base I just bought only the add-on Arlo Camera.

4) There is an update but doesn’t update it fails because it fails to sync with the router.

Regards,

Sal

Re: Camera not synching with R7000

Retired_Member — Mon, 04 Jan 2016 21:48:13 GMT

lennert1984 wrote:
I fully understand we're the first batch of users.

I found a solution for my problem.
To make sure my ISP's Modem didn't give any problems with the R7000 I was using it as an Access Point.

When I changed the setting to "Router" the Arlo setup went smoothly as it should.

So it seems that connecting the Arlo Camera was having issues when the R7000 was configured as an Access Point, but not when it's configured as a Router.

Anyway, problem solved on my end 🙂

Its always been in “Router Mode”.

I got a new problem maybe its related to not syncing with the R7000 router, read my new message.

Re: Camera not synching with R7000

lennert1984 — Mon, 04 Jan 2016 22:18:56 GMT

@jguerdat:

Actually.
It's not a solution for me.

In order for me to work this properly I need the R7000 to be in Access Point mode.
But then the Arlo doesn't work.

Re: Camera not synching with R7000

jguerdat — Mon, 04 Jan 2016 22:46:01 GMT

If you have to use the AP mode, I guess you're stuck. If you want to raise awareness so maybe it will be fixed, use the R7000 forums and support links.

Re: Camera not synching with R7000

Retired_Member — Tue, 05 Jan 2016 03:49:09 GMT

I don't want to use AP Mode it might make the network or internet not work properly. I have wireless and wired devices connected to the router, such a Wireless Cable Modem (Wireless is switched off)), NASD Device (Storage & DLNA), Pay TV (Fetch TV), IP Camera's, etc.

Sal

Re: Camera not synching with R7000

JimmieGIjoE — Wed, 06 Jan 2016 00:42:04 GMT

Re: Camera not synching with R7000

JimmieGIjoE — Wed, 06 Jan 2016 00:50:51 GMT

I'm having issues using Arlo with my R7000 as well.

I've managed to add the R7000 as a base station in the Arlo App. I have synced 3 cameras; they show up in the Arlo app and as "Connected Devices" on the R7000 config page (2.4 band, SSID --). However, they do not show up as connected cameras in the R7000 "Arlo" config page.

In the Arlo App I can see my 3 cameras under the R7000 base station and they appear to be correctly reporting battery life and signal strength, but when I try to view live video on any one of them I get an error message that says "cannot view live video at this time".

Re: Camera not synching with R7000

Sa9aX11 — Wed, 06 Jan 2016 01:40:35 GMT

From Sa9aX

My mobile has the same problem as my PC, I can't sync the Arlo Camera with R7000 Router.

I can see in the mobile WLAN section the Arlo Camera WiFi connection but I don't have the password to log into the device Wi-FI.

Sal

Re: Camera not synching with R7000

JamesC — Thu, 07 Jan 2016 00:22:07 GMT

Sa9X11,

What is the LED behavior of your camera when trying to sync?

Are you following these steps to sync the camera to your R7000? How do I sync my Arlo camera to my R7000 router?

JamesC

Re: Camera not synching with R7000

Sa9aX11 — Thu, 07 Jan 2016 03:58:03 GMT

I did followed those steps but failed.

I managed to fix it but not too sure how maybe because I switch off Internet traffic meter in R7000 web page, I did test this when I turn on traffic meter the Arlo camera stop working but I did other thing first, like changing the region of the wireless setup to "United States", I am in Australia and it worked finding my Arlo Camera on Arlo Page then later on I changed it back to Australia and it still working.

Sal

Re: Camera not synching with R7000

koarl — Fri, 08 Jan 2016 16:05:11 GMT

The same Problem here with the R7000. The Cam is sync and it looks all good. But when i view the live modus it say: The camera failed to connect. Please try it again. I tried Factory Reset and testet all. But i dont know what can i do.

Re: Camera not synching with R7000

JimmieGIjoE — Fri, 08 Jan 2016 16:41:08 GMT

Re: Camera not synching with R7000

JimmieGIjoE — Fri, 08 Jan 2016 16:43:43 GMT

I tried a factory reset as well and still the camera would sync but would not show up in the Arlo tab and would not stream live video in the Arlo app. I give up and will go back to using my Arlo base station.

Re: Camera not synching with R7000

JamesC — Fri, 08 Jan 2016 17:46:07 GMT

koarl, JimmieGIjoE

What firmware version are you running on your R7000?

JamesC

Re: Camera not synching with R7000

JimmieGIjoE — Fri, 08 Jan 2016 18:25:14 GMT

The latest as of last night. Don't remember the number off the top of my head but I tried to update FW last night and I had the latest version.

Re: Camera not synching with R7000

Sa9aX11 — Fri, 08 Jan 2016 20:58:39 GMT

koarl wrote:
The same Problem here with the R7000. The Cam is sync and it looks all good. But when i view the live modus it say: The camera failed to connect. Please try it again. I tried Factory Reset and testet all. But i dont know what can i do.

I had same problem before I mark around a bit with the switches on R7000 page I made it work.

The only new changes I made is:

NAT Filtering - Open

Traffic Meter - OFF (Maybe the Camera turns off when this is ON - TRY THIS FIRST and then go to Arlo section and refresh)

Address Reservation - Added the camera IP address

Router USB Port - No Flash or HD Connected (Going to try get a Flash compartible disk for this Router)

Sal