topic Re: How to turn cameras back on in Arlo

How to turn cameras back on

Lindam — Tue, 27 Sep 2016 17:49:16 GMT

I turned off 2 of our cameras so it won't constantly record while we were out working in the yard but now I can't seem to find out how to turn them back on. Arlo says they are offline and they have new batteries.

Re: How to turn cameras back on

jguerdat — Tue, 27 Sep 2016 22:28:54 GMT

What did you do to turn them off? Usually, it's either the On/Off switch in Settings, My Devices, your camera or by choosing the Disarmed mode in the Mode tab. Try power cycling the base - maybe it's confused.

Re: How to turn cameras back on

Lindam — Wed, 28 Sep 2016 13:43:05 GMT

I turned off the cameras using the Arlo app. (Settings, my devices). I only turned of 2 of the cameras. When you go back in the setting to turn the cameras back on it's no longer there. I will try your suggestion to restart the base.

Re: How to turn cameras back on

jguerdat — Wed, 28 Sep 2016 19:47:02 GMT

Restarting the base likely won't do anything. Are you just confused since the slider is now gray? That simply means the camera is off - click it anyways.

Re: How to turn cameras back on

Lindam — Wed, 28 Sep 2016 19:55:02 GMT

The slider is completely gone. When I select the camera in the Arlo app all I see is offline and the name of the camera. The only option I have is to remove the device.

Re: How to turn cameras back on

jguerdat — Wed, 28 Sep 2016 23:13:31 GMT

Then power cycling the base may help.

Re: How to turn cameras back on

JamesC — Thu, 29 Sep 2016 15:21:58 GMT

Lindam,

It sounds like you could be experiencing an issue with your cameras being offline due to not receiving the most recent camera firmware update.

For troubleshooting information on this topic, please take a look at this article: My Arlo camera is offline since the release of the recent firmware update; what do I do?

If you are still experiencing this issue, please let us know or feel free to private message me, I would be happy to help.

JamesC

Re: How to turn cameras back on

dionnearlo — Sun, 19 Mar 2017 07:31:12 GMT

I have had the exact experience. Turned one camera off because we were outside working in the car. I just want the slider option back in the app to turn the camera back on... but it is fine. I have followed each step and nothing seems to fix the problem. Not too happy that I will have to get out of bed at midnight, go outside in the winter to find a ladder to remove the camera and bring it inside to see if that may help. There has to be a better way to fix this leaving the camera in while in the front yard just kills the batteries too quickly.

Re: How to turn cameras back on

JamesC — Tue, 21 Mar 2017 15:45:26 GMT

dionnearlo,

Did you turn the camera off via the on/off toggle in settings? If so, the camera can be turned on again by tapping the on/off toggle again within settings.

JamesC

Re: How to turn cameras back on

dionnearlo — Thu, 23 Mar 2017 16:53:32 GMT

As mentioned, Once the camera is turned off, the toggle to turn it back on disappears. Same as previous comments made by Lindam on Sept 28. I wish I could show you a screenshot.

Re: How to turn cameras back on

jguerdat — Thu, 23 Mar 2017 22:57:24 GMT

The toggle remains so it appears you have a display issue. If using the app, reinstall it. Also, try a browser or a different one. I used it just today with no issue.

Re: How to turn cameras back on

JamesC — Thu, 23 Mar 2017 23:19:17 GMT

dionnearlo,

This could also be due to the camera being offline (not just toggled off in settings) due to poor range, depleted batteries etc. Is the camera indicating it is offline or disabled?

JamesC

Re: How to turn cameras back on

jbaweja — Tue, 08 Aug 2017 01:25:53 GMT

I am having the same problem. I was away on vacation and our flag kept setting off a camera, so I turned it off in the app. When I returned, 9 days later, the On/Off slider is unavailable. It is also not available from the web interface.

Re: How to turn cameras back on

jguerdat — Tue, 08 Aug 2017 11:48:26 GMT

Are either the base or cameras shown as offline in the Devices tab? That could explain this. Try power cycling the base. If that doesn't help, try opening and closing the battery door. Be sure to verify that the batteries are good.

Re: How to turn cameras back on

DPanattoni — Mon, 28 Aug 2017 19:48:40 GMT

I have the same problem. Turned the camera off in the early afternoon due to too many bees checking it out and I didn't want to burn the battery. When I got home, I wasn't able to turn the camera back on. The only options on the Settings page for the device are Name, Device Info, and a Remove Device button.

Re: How to turn cameras back on

jguerdat — Tue, 29 Aug 2017 12:19:46 GMT

Try both the app and a browser. You may need to power cycle the base. Check the batteries - if they're dead, the camera won't respond.

Re: How to turn cameras back on

maryw — Mon, 04 Sep 2017 18:44:48 GMT

I had the same issue. I turned the cameras off to save battery and all the settings disappeared.

Tried opening and closing battery compartments, rebooting base station, resyncing cameras, nothing worked. Finally opened Arlo in another browser (was using Chrome, opened in Firefox) and the settings were there and I could turn them back on.

Seems this is a bug in the app.

Re: How to turn cameras back on

jguerdat — Tue, 05 Sep 2017 14:14:12 GMT

Possibly simply logging out and back into the app or force closing it and restarting would have been successful.

Re: How to turn cameras back on

maryw — Tue, 05 Sep 2017 18:03:14 GMT

I had tried that, even restarting my phone. Didn't work. Opening in Firefox on my laptop was the only thing that showed the settings.

Re: How to turn cameras back on

jguerdat — Tue, 05 Sep 2017 19:42:35 GMT

That implies an issue with the phone or app. Try reinstalling.