Arlo Wireless - 2 camera's out of 5 camera's cannot be added/discovered?

425 — Sat, 02 Sep 2017 12:06:30 GMT

3 of my 5 camera's work perfectly.

All batteries are fresh, all 5 camera's are synched to the base.

The base has been reset and it is listed in my devices with the 3 camera's

I have tried everything to add/discover the remaining 2 camera's (on the same network) and nothing happens.

All lights on the base station are green as they should be.

What else can I try?

Thanks for any suggestions.

Re: Arlo Wireless - 2 camera's out of 5 camera's cannot be added/discovered?

jguerdat — Sat, 02 Sep 2017 19:20:03 GMT

Define reset. Use of the resset button also requires that you remove all devices from Settings, My Devices and start fresh. Many folks think a power cycle is a reset - it isn't even close.

I suspect you're better off resetting. Remove all devices from Settings, My Devices. Use the Add Device button to add the base and sync the cameras. Be sure to only briefly press the base sync button - don't hold it. Verify that all firmware is up to date by checking for messages about updating as well as comparing what's shown in Settings, My Devices, you devices to what's posted in the Release Notes section here.

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Arlo Wireless - 2 camera's out of 5 camera's cannot be added/discovered?

Re: Arlo Wireless - 2 camera's out of 5 camera's cannot be added/discovered?