topic Re: Arlo E-mail Alerts in Arlo

Arlo E-mail Alerts

Cattywumpuss — Mon, 14 Aug 2017 20:46:30 GMT

Morning. This past weekend we started getting multiple batches of e-mail alerts form the Arlo cameras. The e-mail alerts were NOT new activity, simply repeated e-mails telling us about activity earlier in the day. Has anybody else been having this problem?

For a while we were getting a batch of e-mails almost every 2 hours, which was really annoying. Like I said, it was not new activity, just alerts from activity earleir in the day that we had already seen / responded to. Thanks, and hope you all have a great day.

Re: Arlo E-mail Alerts

TomMac — Mon, 14 Aug 2017 23:19:24 GMT

I haven't heard of issues, but it could also be from your cell provider/ email server...

Reset the phone ( power down and up ) amd see if that make any diff.

Re: Arlo E-mail Alerts

moosemilk61 — Tue, 15 Aug 2017 12:38:55 GMT

Same problem here constant repeat emails.

Re: Arlo E-mail Alerts

Throckmorton — Tue, 15 Aug 2017 14:13:40 GMT

I'm also getting delayed and batched emails. started this past weekend.

Re: Arlo E-mail Alerts

Cattywumpuss — Tue, 15 Aug 2017 16:07:08 GMT

Yes, thats exactly what started happening to me this past weekend. It is still going on, at random times during the day and night. I tried 'Arming' and 'Disarming' the Arlo server but that made no difference.

The e-mails are coming through to our e-mail account, so its not anything to do with the phone. All our other e-mails from our same ISP are fine though, so I don't think it is our internet provider either.

I think it is something to do on the back end with Arlo and their alerts and how they are sent out. Its almost like their alert e-mails are repeating on a cycle. Very annoying and hard to tell now what is a genuine alert and what is a 'repeat'. Arlo needs to look in to this if multiple people are having the same problem.

Duplicate Email Alerts and Number Counter in Library Issue

nh187 — Tue, 15 Aug 2017 16:40:27 GMT

I have a strange issue - for the past week, I have been receiving 2 email alerts for each motion detection incident. These emails show the same timestamp of recording, and same thumbnail of what triggered the camera.

Also - several hours later, the system will send me additional emails with the same screenshots of what triggered the camera hours before. Sometimes, I will wake up to 30-40 emails of the same 5 events that happened earlier that day.

On top of this, when I go to view my devices - both on the mobile app and in a web browser - the counter for recordings always shows 0. The thumbnails are updated with the latest image that triggered the recording, and the recordings are being saved to the library, but I do not know how many incidents triggered the recording without going into the library for that device because it always shows 0.

I tried restarting the base station remotely, unplugging the base station, restarting my router, switching modes, and logging in and out of the mobile app and web interface.

Has anyone else had this problem before?

Re: Arlo E-mail Alerts

JamesC — Tue, 15 Aug 2017 21:39:13 GMT

I haven't experienced this behavior. Is this still occurring?

Consider a base station reboot (using the on-off button) and test again to see if you still have the same behavior.

JamesC

Re: Arlo E-mail Alerts

LeandroPascual — Tue, 15 Aug 2017 23:34:41 GMT

Yes! It's still happenning here too! It's a nightmare! Every alert gets send by email multiple times, which makes the whole feature useless.

Any response from Arlo customer support?

Re: Arlo E-mail Alerts

LeandroPascual — Tue, 15 Aug 2017 23:35:31 GMT

Oh, and yes, I restarted my Arlo station. No change: still multiple emails (randomly through the day, and even from other days) for each single alert.

Re: Arlo E-mail Alerts

SimonOldham — Wed, 16 Aug 2017 00:37:06 GMT

Can also concur, repeat emails being sent (almost like a partial replay of previous generated list). I am currently getting 2 emails for the 1 motion detection, these have distinct, unique email IDs from gmail. So either the base station has software problems or the cloud recording and notification service is playing up.

Re: Arlo E-mail Alerts

SimonOldham — Wed, 16 Aug 2017 00:45:43 GMT

Info below

HW VersionVMB3010r2

Firmware1.8.9.1_13442

Re: Arlo E-mail Alerts

LeandroPascual — Wed, 16 Aug 2017 04:18:15 GMT

I have written customer support an email. They also have a contact phone. Probably we should try to ping them and see if they are working on a solution: https://www.arlo.com/en-us/support/contact.aspx

Re: Duplicate Email Alerts and Number Counter in Library Issue

steve_t — Wed, 16 Aug 2017 10:57:56 GMT

Do you still get 0 video counts if you log in through the web interface?

Re: Duplicate Email Alerts and Number Counter in Library Issue

nh187 — Wed, 16 Aug 2017 15:57:24 GMT

Yes, it stays at zero no matter which interface I use.

Re: Arlo E-mail Alerts

Cattywumpuss — Wed, 16 Aug 2017 16:26:30 GMT

So it got so bad yesterday that I turned off the e-mail alerts for all of my ARLO cameras (and saved the change). However, can you believe we are still getting alert e-mails sent out every hour in batches. These are for motion detections that happened hours and days ago.

This is extremely frustrating as it makes the cameras and the whole point of having a system like this useless. I clear out my Inbox and 1 hour later we have another 50+ e-mail alerts. I sent a report to Custoemr Service too.

I have tried powering my ARLO server on and off (both power button and by pulling the power cord) and I have tried cycling through having my server "Armed" and "Disarmed". We are not having any problems with any other e-mails form our ISP so I am thinking it is problem with ARLO and their servers and how their e-mail alerts go out. Please fix this problem.

Re: Arlo E-mail Alerts

nh187 — Wed, 16 Aug 2017 21:24:33 GMT

Catty -

I am having the same issue on my end. I am also having an issue where my library counter stays at zero. If you look into your devices, does the number ever increase from zero?

Re: Arlo E-mail Alerts

Venjax — Wed, 16 Aug 2017 21:27:18 GMT

I'm having the exact same issue - and it started exactly when everyone else's problem started. Gotta be something on NetGear's end.

I do have the Arlo app installed on multiple devices. I'm going to turn off email alerts on random devices to see if that solves any problems.

But I'm getting the same emails, with same time stamps in batches just like everyone else - it seems like I get any given alert 3 times within hours of each other. The emails will have different time stamps of course, but the alerts will have the same time stamp once you open the emails.

I'll let you know if any of my tests work out - but this is a new problem that just showed up - it was working fine last week.

Re: Arlo E-mail Alerts

SimonOldham — Wed, 16 Aug 2017 22:45:36 GMT

OK, another piece of info.

I have created an entirely new Mode, and have disabled email notification. The system is STILL sending email notifications.

So this makes me think it's on the back end at Netgears side.

Re: Arlo E-mail Alerts

SimonOldham — Thu, 17 Aug 2017 02:08:48 GMT

So, every 2 hours, the system is replaying/resending between 35 & 41 messages. For the last 3 intervals (1pm today, 3pm, 5pm and now 7pm), it has resent either 39 or 40 messages and then stops.

Re: Arlo E-mail Alerts

Cattywumpuss — Thu, 17 Aug 2017 21:48:54 GMT

Greetings All. Yes, I don't have any new recordings in the library, depsite getting repeat e-mails all the time. As another user said, despite getting e-mails every hour or so if you open them up the time stamp for the alert is from earlier in the day or the previous day. It is just multiple repeat e-mails for the same old alerts. ARLO / Netgear really needs to get on to this and sort it out.

On a side note, this ARLO / Netgear community web page was not loading properly this morning. Its working now, but was down earlier on.