topic Re: Arlo basestation offline issue after reboot in Arlo

Arlo basestation offline issue after reboot

allen_rong — Sun, 06 Aug 2017 06:40:35 GMT

I am not sure if anyone is experiencing the same issue since last week, I have been using Arlo for a long time and it directly connects to my router always without any issue except Geofencing issue with iOS, which I have opened another case here. I have got daily reboot schedule configured on my router every night. However, since last week sometime my Arlo base-station remained offline after router reboots itself. The internet light on the station was in orange and my internet was good as usual. I was not sure whether the firmware of base-station was getting updated automatically or not. To get around of it, I had to manually turn it off and turn back on to resolve the issue.

It will be interesting to see if anyone else is having the same issue.

Re: Arlo basestation offline issue after reboot

steve_t — Sun, 06 Aug 2017 09:38:09 GMT

What base firmware are you running?
I'm on 1.8.9.1_13442

Re: Arlo basestation offline issue after reboot

allen_rong — Sun, 06 Aug 2017 09:40:08 GMT

Yes, whatever the latest one is. Checked that it is 1.8.9.1_13442.

Re: Arlo basestation offline issue after reboot

steve_t — Sun, 06 Aug 2017 09:42:03 GMT

After the base station restart, is it all working fine again?

Re: Arlo basestation offline issue after reboot

allen_rong — Sun, 06 Aug 2017 09:56:11 GMT

Yes it is after manually switching off then on. It seems this particular version of firmware does not have reconnecting feature enabled. It only works when the device fresh starts.

Re: Arlo basestation offline issue after reboot

Wizliz — Sun, 06 Aug 2017 10:52:30 GMT

+1 similar error and problem!

My system has been running without problem 18+ months. But since about two weeks my base station goes offline every night for some reason. Internet fully working, all cameras are in sync. Power cycle temporarily solves the problem for a couple of hours. I seem to recall a camera fw upgrade early mid july. Dont know if/when base station was upgraded.

So now i have just done a complete base station reset by pushing reset for 10+ seconds. Time to climb the ladder and get all cameras for resync... 😞

Base station fw: 1.8.9.1_13442

Four Arlo H7 cameras fw: 1.2.11810

Re: Arlo basestation offline issue after reboot

allen_rong — Sun, 06 Aug 2017 10:55:37 GMT

If it fixes your issue, please let me know then I will have a shot. Checked the release notes that there was a firmware upgrade occurred recently for mine. So I guess that's where the issue started,

Re: Arlo basestation offline issue after reboot

Wizliz — Tue, 08 Aug 2017 13:15:01 GMT

After the "hard reset" my base station has been up´n running for 48hours -knock on wood... 🙂

Re: Arlo basestation offline issue after reboot

allen_rong — Wed, 09 Aug 2017 04:50:24 GMT

Thanks for your sharings.

I have removed my daily scheduled reboot code from my router, Arlo is functioning fine. However, if a reboot occurs overnight at 4:30am, which I defines of course, the base-station remained offline since then. It used to be fine in the last 18 months maybe since I purchased it.

Re: Arlo basestation offline issue after reboot

allen_rong — Tue, 15 Aug 2017 23:56:07 GMT

Finally got a chance to do the full reset suggested last night. Everything went quite well until a reboot occurred this morning again.

So I am afraid it is nothing to do with it unfortunately. Also re-downloading the app on my iPhone did not address the issue either.

I wish I had an ability to revert the firmware back to the last version.

Arlo Pro won't reconnect after power outage

DarkPrince — Wed, 16 Aug 2017 02:19:33 GMT

I recently purchased the Alro Pro 6X cams. I think we all agreed how easy it was to setup (ie install to configure the cameras). What I believe there is a bug in the firmware. If a power outage occurred the amount of time it takes for everything to reboot (Modem/Router + Arlo base) shouldn't take more than few minutes (5MINS almost) to come back online. But for some reason, the Internet is restored except to the Alro base which rebooted but it won't reconnect to the Internet (Wifi and Smart Home system were restored). And, you need to power cycle the system in specific order (Modem/Router then Alro base) for it reconnects.

This should not be the solution to fix the issue. What happens if you are away for a week, your neighbourhood has a power outage and restarts all electrics in your home and the one system that you are relying on fails to reconnect itself.

I hope there is a fix for this or firmware coming soon or I will need to return this back to the store. As this the single point of failure.

Re: Arlo Pro won't reconnect after power outage

steve_t — Wed, 16 Aug 2017 10:56:22 GMT

Others have noted the same so hopefully there will be a fix soon. In the meantime a workaround would be to connect the base station to a UPS. This is a great idea from a security standpoint as well because your cameras will still work in a power cut and record to the attached USB drive.

Otherwise, the other workaround is to use something like a wemo switch/outlet to power cycle the base station after power and the internet have been restored. Not ideal but a workaround that works nonetheless

Re: Arlo Pro won't reconnect after power outage

jguerdat — Wed, 16 Aug 2017 11:55:54 GMT

As for the UPS suggestion, be sure to also plug the modem and router into the UPS as well as the base so the Internet connection is never broken.

Re: Arlo Pro won't reconnect after power outage

DarkPrince — Wed, 16 Aug 2017 11:58:14 GMT

That was the first thing when I found out about this bug! Modem and Alto into the UPS. But is Arlo team is looking into a fix. How long has this been going on?

Re: Arlo basestation offline issue after reboot

jguerdat — Wed, 16 Aug 2017 12:04:15 GMT

You may have faulty hardware. Open a case with support.

Re: Arlo basestation offline issue after reboot

allen_rong — Wed, 16 Aug 2017 12:09:26 GMT

I konw. However, It has been working perfectly fine until it was updated itself a month ago maybe, the firmware I meant. It is still fine if I take the scheduled daily reboot script out from my router.

Thanks

Re: Arlo Pro won't reconnect after power outage

necoblitz — Sat, 19 Aug 2017 15:42:25 GMT

I have had the same problem. I have now connected all the components to a UPS. Yesterday the neighbourhood had a several hour outage. Today the cameras (3) are all showing offline. The hub is showing connected and I can restart it remotely (from 1000 miles away) but all three cameras do not reconnect. My Nest thermostat and Wink Hub and connected systems are all back online.

This seems to be a major flaw. How can you rely on a system for security when you have to physically go to the site to re-sync each camera after a power outage? Surely the firmware can be updated to allow a remote restart of each camera or some other way to reconnect the cameras after power has been lost. If not the only option seems to be to switch to another system, but other than this I love the Arlo.

Re: Arlo Pro won't reconnect after power outage

jguerdat — Sat, 19 Aug 2017 17:14:04 GMT

Did the UPS run out of battery? Is it possible that the Internet was also down for an extended time? A larger UPS would fix the former but nothing other than maybe a 4G failover for the router would help the latter.

Re: Arlo Pro won't reconnect after power outage

necoblitz — Sat, 19 Aug 2017 18:19:05 GMT

Yes I suspect the ups ran down but being away I don't know. My plan, until Netgear finds a fix, is to keep only the Arlo hub on the ups as I believe it is only about 5 watts draw and the ups should last more than an hour at minimum. The router and modem seem to reboot fine after power loss but having the hub lose power seems to disconnect permanently the cameras.

Re: Arlo Pro won't reconnect after power outage

jguerdat — Sat, 19 Aug 2017 23:03:32 GMT

The loss of Internet access may be another issue. I'd rather use a larger UPS. What capacity is this one? Based on the power consumption of my router, modem and base, my 750VA UPS should last nearly a day although I haven't actually tested it (I am not going to listen to the beeping that long).