https://community.arlo.com/t5/Arlo/Arlo-base-station-offline-after-factory-reset/m-p/1359514#M41229 <P>Jprat,</P> <P>&nbsp;</P> <P>If you have performed a factory reset, you must also remove the base station from Settings &gt; My Devices and then click "Add Device" on the devices screen and reclaim the base station. After the base station is added back to your account, you can then sync cameras.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 30 Aug 2017 16:45:57 GMT JamesC 2017-08-30T16:45:57Z https://community.arlo.com/t5/Arlo/Arlo-base-station-offline-after-factory-reset/m-p/1358515#M41181 <P>I have done all factory resets resynced my cameras, deactivated, reactivated base station, all lights are green but i keep getting offline message. Cache is clear, flash up to date, WHAT THE HECK!</P> Wed, 30 Aug 2017 16:45:45 GMT https://community.arlo.com/t5/Arlo/Arlo-base-station-offline-after-factory-reset/m-p/1358515#M41181 Jprat 2017-08-30T16:45:45Z https://community.arlo.com/t5/Arlo/Arlo-base-station-offline-after-factory-reset/m-p/1359514#M41229 <P>Jprat,</P> <P>&nbsp;</P> <P>If you have performed a factory reset, you must also remove the base station from Settings &gt; My Devices and then click "Add Device" on the devices screen and reclaim the base station. After the base station is added back to your account, you can then sync cameras.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 30 Aug 2017 16:45:57 GMT https://community.arlo.com/t5/Arlo/Arlo-base-station-offline-after-factory-reset/m-p/1359514#M41229 JamesC 2017-08-30T16:45:57Z