topic Re: Setup unable to find Arlo Base Station. Model VMB3000 in Arlo

Setup unable to find Arlo Base Station. Model VMB3000

denny3221 — Wed, 28 Sep 2016 21:16:48 GMT

I recently purchased the VMB3000 for my office. I have gone through the set up process, but when trying to do the new system setup, it keeps telling me that it can't find the base station. I am able to ping the IP of the base station and both the power and internet lights are solid green. We do run our own DHCP server here and I've added the DHCP reservation for our base station to our server. Is there a specific host name that the base needs? I have the same system at my home and found that the IP for my home base station resolves to just VMB3010. Any help is appreciated.

Re: Setup unable to find Arlo Base Station. Model VMB3000

jguerdat — Mon, 16 May 2016 12:10:39 GMT

Are you in control of your work network? The usual issue is the work network blocking access to netgear.com. Can you verify that it is, indeed, not blocked? DHCP isn't the issue.

Re: Setup unable to find Arlo Base Station. Model VMB3000

denny3221 — Mon, 16 May 2016 12:21:45 GMT

Is there a specific port that needs opened? The website netgear.com is not blocked.

Re: Setup unable to find Arlo Base Station. Model VMB3000

jguerdat — Mon, 16 May 2016 16:25:47 GMT

Ports 80, 443 and 123 (http, https, and NTP) need to be open Arlo.Netgear.com.