topic Re: Motion detection not working anymore on camera in Arlo

Motion detection not working anymore on camera

gdlgiii — Tue, 29 Aug 2017 00:36:47 GMT

Have two Arlo wire-free cameras that after last power outage, both cameras would not record on motion anymore. Rebooted base station and pulled batteires out of camera with no solution. I then removed all the devices from the base station and then performed a factory reset and added each camera back one at a time. One of the cameras works now but the second one will not detect on motion. I can turn video on camera manually but it will not record on motion anymore. I performed a motion test and moved the setting all the way to the right and woud still not detect motion. Is this camera fried or is there a way to perform a hard reset of this camera?

Re: Motion detection not working anymore on camera

jguerdat — Tue, 29 Aug 2017 12:24:16 GMT

No way to "hard reset" other than to remove batteries. It might be worth a total reset by removing all devices from Settings, My Devices rather than just the cameras. Start fresh using the Add Device button on the Devices tab to add the base and sync the cameras.

Re: Motion detection not working anymore on camera

gdlgiii — Wed, 30 Aug 2017 21:26:55 GMT

I did delete everything and started over but it did not correct the issue on one of the cameras. Whats strange is it only seems to record on motion on the "12's". Example - 12:00 am until 12:59 am and 12:00 noon until 12:59 PM..

very strange.

Motion tests fail everytime and its just this one camera

Re: Motion detection not working anymore on camera

jguerdat — Thu, 31 Aug 2017 13:30:22 GMT

If everything has the latest firmware and fails when using the Armed mode, I'd guess it's a hardware issue. Open a case with support.

Re: Motion detection not working anymore on camera

gdlgiii — Wed, 06 Sep 2017 01:31:42 GMT

I think your right. Now the camera just cut out where I had to pull the batteries to power cycle it again.