topic Re: Base station not connecting to internet in Arlo

Base station not connecting to internet

JodiMcFadden — Wed, 19 Jul 2017 02:31:57 GMT

Base station not connecting to internet. Do I have to do installation process all over with cameras, ect. ??

Re: Base station not connecting to internet

steve_t — Wed, 19 Jul 2017 10:24:39 GMT

With the base station plugged in and turned on, what LED lights are on and what colors are they?

Re: Base station not connecting to internet

Vich — Wed, 23 Aug 2017 17:38:17 GMT

same here

Re: Base station not connecting to internet

jguerdat — Wed, 23 Aug 2017 20:23:53 GMT

Reply with the answer to the question before your post. We can't do jack without details.

Re: Base station not connecting to internet

Klahmstyle — Thu, 24 Aug 2017 02:00:13 GMT

Suddenly, the base station seemingly got stuck in getting information mode and then it went offline. After multiple restarts, the following lights display: power (green), internet (orange), sync status (green).

Re: Base station not connecting to internet

chench — Thu, 24 Aug 2017 03:34:15 GMT

ME TOO! I have Green Amber Green No internet connection but everything else in the house has internet connection and Arlo is plugged into the modem directly. UPDATE - I did a power reboot and resynced the cameras and I am back up.

"When all else fails, reboot!"

Re: Base station not connecting to internet

dfish17 — Sun, 03 Dec 2017 19:47:04 GMT

My base station will not connect to the internet out of the box. The device is showing up on my router list of disconnected devices, but it won't allow an internet connection.

I can connect a laptop to the router using the same cable so I know it's not a port issue.

Very frustrating for a brand new system to not be able to connect.

Re: Base station not connecting to internet

steve_t — Sun, 03 Dec 2017 20:46:23 GMT

dfish17 wrote:

My base station will not connect to the internet out of the box. The device is showing up on my router list of disconnected devices, but it won't allow an internet connection.

I can connect a laptop to the router using the same cable so I know it's not a port issue.

Very frustrating for a brand new system to not be able to connect.

It probably is a port issue. Your laptop probably only needs port 80 to get internet access but the Arlo needs ports 80, 123, 443

Re: Base station not connecting to internet

dfish17 — Mon, 04 Dec 2017 14:19:47 GMT

This was a port issue. I needed to setup port forwarding for my base station on 80, 123 and 443. My base station was showing up as a non-connected device on my router. Once I opened those ports I was able to connect and sync my cameras.