topic Re: Camera will not record in Arlo

Camera will not record

Zelharts — Wed, 31 May 2017 00:27:21 GMT

I purchased the arlo 2 camera system and this is the second time that I've experienced the cameras will not record video or picture. I had to reset and relink the cameras the first time, but, starting to wonder if this is going to be the norm.

Re: Camera will not record

jguerdat — Wed, 31 May 2017 01:29:22 GMT

Nope. Are the running men in the Devices tab black or gray? If gray, use the Mode tab to see what mode is selected. Should be Armed.

Re: Camera will not record

Amember — Wed, 31 May 2017 01:52:44 GMT

you're not the only one experiencing the issue. I have the Arlo pro and all the cameras not recording and all the recording also been deleted from the cloud too.

Re: Camera will not record

Zelharts — Wed, 31 May 2017 02:30:50 GMT

Just got of the phone with tech support - said they were having a server issue and they are working on it. I'll give it a few days, if it doesn't improve, I will not hesitate to return them.

Re: Camera will not record

Zelharts — Wed, 31 May 2017 02:32:24 GMT

Have it set to the preprogrammed armed mode. I have not made any changes to that mode. Was working fine yesterday on same mode and nothing was changed

Re: Camera will not record

JamesC — Thu, 01 Jun 2017 22:42:53 GMT

There was a temporary limitation displaying thumbnails and videos in the Arlo library. This issue has been resolved. Please contact customer support if you have any questions. Thank you!

JamesC

Re: Camera will not record

andy307 — Tue, 22 Aug 2017 18:55:25 GMT

Was recording but now it has stopped recording. Nothing changed as far as I can tell.

Re: Camera will not record

jguerdat — Wed, 23 Aug 2017 12:35:49 GMT

Are the batteries dead?

Re: Camera will not record

andy307 — Wed, 23 Aug 2017 13:41:46 GMT

Re: Camera will not record

jguerdat — Wed, 23 Aug 2017 20:20:04 GMT

Power cycle the base. Tell us exactly what you see and have tried. There should be 3 greenlights on the base and the running men for each camera in the Devices tab should be black, not gray.