topic Re: Arlo will not download ! in Arlo

Arlo will not download !

Babs333 — Wed, 23 Aug 2017 13:39:19 GMT

Hi there. I am getting fed up with this service.
I spent the whole day today trying to fix the problem.
The videos just will not load !!
I have tried everything:
Rebooted base station, router, camera, iphone !
Reinstalled the app !
Cleaned the cache !
Checked with the local technical support re my own internet speed !
All seems fine on my side !!

The videos are not good at desktop either.
I even called Arlo support just to get no result whatsoever !

It worked well for 2 days. Today is day 3. It stopped. I get alerts, but cannot play video as it won't download.

I did not update anything or install anything new.

Is that a solvable issue or I just payed for rubbish ?!

Re: Arlo will not download !

TomMac — Wed, 23 Aug 2017 14:01:36 GMT

On what device with what OS....

Also have you tried it on a PC to verify that it is not the device your using currently ??

https://arlo.netgear.com/

Re: Arlo will not download !

Babs333 — Wed, 23 Aug 2017 14:11:32 GMT

The device is iPhone 6.
I did try it on PC. It is also not very good. A little faster. But some still not load.

Re: Arlo will not download !

TomMac — Wed, 23 Aug 2017 15:41:22 GMT

Contact Netgear Support;

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo will not download !

JamesC — Thu, 24 Aug 2017 17:53:47 GMT

Babs333,

When you say videos will not load are you trying to play videos from your library or are you trying to live stream the cameras from the devices menu? Are you seeing any error messages?

JamesC

Re: Arlo will not download !

Babs333 — Thu, 24 Aug 2017 18:58:22 GMT

I'm talking re library.
They started loading now. But it takes up to 3-4 minutes to load !!!

Can it load any faster ?!

Re: Arlo will not download !

JamesC — Fri, 25 Aug 2017 16:25:19 GMT

Babs333,

This sounds like it could be an issue with the speed of your internet connection. Who is your ISP/what are you download/upload speeds?

JamesC