topic Re: Base Station off line in Arlo

Base Station off line

Boscastle — Fri, 18 Aug 2017 20:39:06 GMT

My base station is showing as off line. I have unplugged, re booted and checked the cables.

The first 3 lights on the base staion are green.

Can anyone help?

Re: Base Station off line

Bajaslab — Fri, 18 Aug 2017 23:54:13 GMT

base station shows offline no light on wifi

Re: Base Station off line

steve_t — Fri, 18 Aug 2017 23:55:31 GMT

Sometimes when my app shows the system as offline, I'll force close the app and wait 10 seconds and reopen the app and all's back to normal. Not sure if it's actually the system offline or just the app not connecting properly

Re: Base Station off line

jguerdat — Sat, 19 Aug 2017 00:55:21 GMT

Bajaslab wrote:

base station shows offline no light on wifi

There is no WiFi light. There is an Internet light. Lack of such light is due to a bad port on the base or router or a bad cable.

Re: Base Station off line

Boscastle — Sat, 19 Aug 2017 15:35:46 GMT

I read on the community somewhere to try de activating the base station and set up again.

I am not having trouble putting the base station on my account and everything else such as the cameras has gone 😞

Re: Base Station off line

Boscastle — Sat, 19 Aug 2017 15:37:59 GMT

The first 3 lights are on the base station. I de activated the base station and am having trouble re activating it.

Re: Base Station off line

Boscastle — Sat, 19 Aug 2017 15:41:17 GMT

Which light is the wifi light?

Re: Base Station off line

jguerdat — Sat, 19 Aug 2017 17:27:46 GMT

There is no WiFi light. The 3 are power, Internet and cameras.

It sounds like a reset should be done. Remove all devices in Settings, My Devices. Hold the reset button until the LEDs flash amber. Use the Add Device button on the Devices tab to add the base and sync the cameras. Be sure to only briefly press the sync button on the base - don't hold it.