topic Arlo offline in Arlo

Arlo offline

DrJesusChrist — Fri, 18 Aug 2017 00:59:15 GMT

Over the last coulpe days my Arlo has been disconnecting itself. I did not lose internet and all the cables are intact. I fixed this before by turn the base station off and on again. Unfortunately, I cannot do this while I'm away. What can I do?

Re: Arlo offline

manfredz — Fri, 18 Aug 2017 02:18:03 GMT

you can remotely reboot your base station from computer via settings/base/restart.

not sure if also on phone.

Re: Arlo offline

steve_t — Fri, 18 Aug 2017 04:32:50 GMT

Yes, it's in the phone app too, at least in Android it is

Re: Arlo offline

DrJesusChrist — Fri, 18 Aug 2017 22:54:08 GMT

I am unable to find an option to reset my base station on my Android app. I am using the original arlo system. Is it in Arlo pro, etc?

Re: Arlo offline

jguerdat — Fri, 18 Aug 2017 23:01:28 GMT

JC, glad to meet you!

There is no reset for any Arlo system. There's a Restart button for any base or for the Q and Go cameras. To reset you need to use the reset button on the base or cameras (not on the wire cameras).

Re: Arlo offline

steve_t — Fri, 18 Aug 2017 23:51:33 GMT

Android app - hit the three dot button at the top right > click "Settings" > click "My Devices" > Click the the top one which is whatever you have named your base station > Click the black box that says "RESTART"