topic # of New recordings not displayed on web or mobile apps in Arlo

# of New recordings not displayed on web or mobile apps

snkrvr — Thu, 17 Aug 2017 18:11:49 GMT

I get event notifications, and motion events are recorded. But the # of new recordings do not display on web or mobile apps.

Spent 3 hours with support - their best guess is account is foobar and they want to delete account and create a new one. Would have to take down all 10 cameras and resync with base station.

Any one have a better suggestion? Thx

Re: # of New recordings not displayed on web or mobile apps

steve_t — Fri, 18 Aug 2017 04:15:40 GMT

Do you get the circle where the number should be? Do you get the battery level and running man symbol? Do you get a display of when the last video was recorded?

Re: # of New recordings not displayed on web or mobile apps

snkrvr — Fri, 18 Aug 2017 05:25:37 GMT

Yes - everything renders, including the circle, but all cameras show 0 events recorded.

- running man will show motion detected

- I get the notifcation on phone

- also added emails to see if those come thru and they do

- and I see the recordings

One thing that I find suspicious, is I have an Amazon Echo Show, and the day before this issue appeared, I added the Arlo Skill to the Echo so I could see the cameras live from the Echo. I have since deleted that skill, and shut the Echo down, and bounced everything multiple times - with no change

Re: # of New recordings not displayed on web or mobile apps

steve_t — Fri, 18 Aug 2017 06:51:08 GMT

I wonder if others with the Echo Show have the same issue

Re: # of New recordings not displayed on web or mobile apps

snkrvr — Fri, 18 Aug 2017 15:57:49 GMT

Today all is back to normal - nothing changed from my end other than shutting down the Echo (2 days ago). Possibly some latency with Echo connection.

I will reconnect the Echo after the weekend and see if issue resurfaces.