Geofencing with two uses not working correct

veener79 — Wed, 16 Aug 2017 14:28:25 GMT

I have had our system for over a month now. Just in the last week we are having a issue. Not sure if there was a software update. The system is setup for two users. I have controll of the modes. My wife can just view the cameras and get notifications.

When first setup it would do the first in and last out changing home and away. It did it well with two users. Starting this week when my wife and I leave the app shows I am away but my wife as home even though we are both well away from the house.

The only way correct this is to have her open the app each time after she leaves the house. I have made sure her app is not on power saving. We are running Android. I am not sure what else to do past this to correct the issue.

Thanks for any help.

Re: Geofencing with two uses not working correct

jguerdat — Wed, 16 Aug 2017 15:12:48 GMT

Try disabling both users in GF and save. Then reenable them and save.

Re: Geofencing with two uses not working correct

veener79 — Wed, 16 Aug 2017 16:17:58 GMT

I will get that a try and see what happens. Right now after doing it everything is armed. Both phone are showing unavailable. Least things are armed.

topic Geofencing with two uses not working correct in Arlo

Geofencing with two uses not working correct

Re: Geofencing with two uses not working correct

Re: Geofencing with two uses not working correct