topic Re: Base station loses internet connection in Arlo

Base station loses internet connection

Fitzyweb-nh — Sun, 13 Aug 2017 08:41:43 GMT

I've been using an Arlo camera configuration for about a month and have noticed that the amber light occasionally turns from green to amber. I haven't pin pointed why this is occurring but am wondering whether it's related to the weekly (scheduled) reboot of my router (Asus).
Whilst the amber lit doesn't stop me connecting to the camera setup when I'm at home it does show as system down when I leave the house and obviously when it's supposed to be active..
My current settings are set to geo-fenced mode with base station firmware 1.8.9.1.13442.
Has anyone else seen this problem or could anyone suggest a way of scheduling the reboot of the arlo base station to get around this matter please?
Thanks in advance

Re: Base station loses internet connection

jguerdat — Sun, 13 Aug 2017 13:14:58 GMT

What amber LED are you referring to? No LED on an Arlo system should be amber at any time while properly operating.

Re: Base station loses internet connection

Fitzyweb-nh — Mon, 14 Aug 2017 17:51:51 GMT

Hi,
The second light in from the left represents the internet connection on the Arlo base station. This is the light which occasionally changes from green to amber.
Thoughts?

Re: Base station loses internet connection

jguerdat — Mon, 14 Aug 2017 19:38:25 GMT

It's possible that the ISP Internet connection is the issue but that shouldn't happen often if the line quality is good. Might be worth a service call to verify. A bad cable or port on either the router or base could cause problems altho I'd think the LED would just go out rather than go amber.