topic Re: Arlo smart Camera goes off line in Arlo

Arlo smart Camera goes off line

farmhof — Mon, 14 Aug 2017 01:05:05 GMT

HW version H7 firmware 1.2.11810 Arlo keeps going off line. Change the batteries and hard time resyncing. After syncing, was on line for couple hours and then went off line again. Two other cameras near. One further away but no problem with them.

Re: Arlo smart Camera goes off line

Toolguard — Mon, 14 Aug 2017 05:08:01 GMT

Same problem 3 out of 4 work. The problem camera works then offline is updated. Getting sick of resetting.

Re: Arlo smart Camera goes off line

jguerdat — Mon, 14 Aug 2017 13:19:17 GMT

WiFi signal quality between the base and camera can be key. Reposition the base and/or camera to see if that helps. Swapping cameras around will help determine if it's a camera or location issue.

Re: Arlo smart Camera goes off line

Toolguard — Mon, 14 Aug 2017 16:31:42 GMT

Moved it and still same issue and rapid battery usage. Just installed Saturday and batteries are almost dead. The other 3 camera are perfect.

Re: Arlo smart Camera goes off line

jguerdat — Mon, 14 Aug 2017 19:32:42 GMT

Open a case with support using the Contact Support link at the bottom here.

Re: Arlo smart Camera goes off line

farmhof — Wed, 16 Aug 2017 19:48:33 GMT

I think I found the problem. I was looking closely at the battery door. Open the lock and slide the door open. Seems simple enough. The problem is you can slide the door to far open then lift up. When closing the door on the batteries, if you have the door slid out to far, the contacts don't line up with the batteries. When I slide the door back slightly and made sure I could see the contacts line up, then close the door and slide it back all the way until it locks in. After doing that, the camera synced up quickly and at this time is working. Had camera up for couple of hours and batteries seem to be doing fine. Try my solution and let me know if it works for you.

Re: Arlo smart Camera goes off line

farmhof — Fri, 18 Aug 2017 16:04:03 GMT

I thought I found the answer to why camera was killing the batteries. Worked for one day and batteries burned down. I have tried every senario possible with neg result.

Re: Arlo smart Camera goes off line

jguerdat — Fri, 18 Aug 2017 22:50:48 GMT

And the answer is...?