topic Fingerprint login in Arlo

Fingerprint login

TADennis — Sun, 13 Aug 2017 02:55:54 GMT

Can't set up wifes Samsung S7 on Arlo to accept her fingerprint for login. Arlo setting is set to ON

JamesC — Mon, 14 Aug 2017 18:04:59 GMT

TADennis,

Are you setting up Arlo for the first time on are you adding her device as a shared user?

If you are adding her as a shared user account, have you follow the instructions here: How do I add friends to my Arlo account?

JamesC

TADennis — Mon, 14 Aug 2017 18:38:28 GMT

She was added already but can't add to getting. She uses fingerprint to open pho e. We also turned on this on Arlo app.

JamesC — Tue, 15 Aug 2017 21:25:53 GMT

TADennis,

I'm not understanding the issue. Are you getting an error message when trying to login with fingerprint? If so, what error message are you seeing?

JamesC