topic Re: Arlo max cam clarification in Arlo

Arlo max cam clarification

Kj1971 — Sat, 12 Aug 2017 01:50:34 GMT

Hello all. The available info says you can only stream five cameras at a time through the free Arlo system. I don't stream multiple cameras (and don't use motion detection). Does this mean I can purchase multiple cameras as long as I don't ever try and stream more than 5 at a time?

Re: Arlo max cam clarification

TomMac — Sat, 12 Aug 2017 03:11:58 GMT

Bases can handle a max of 15 cameras, but only 5 can be streaming at the same time.

5 cams are free under the Basic service level, for more cameras on the same account there are higher paid service levels for up to 10 and 15

Re: Arlo max cam clarification

Kj1971 — Sat, 12 Aug 2017 03:18:44 GMT

I think the "streaming at the same time" is what needs clarification (and is still unclear in your reply). If I only stream one camera at a time, how many can I have? Could I have 8 set up and only stream one at a time?

Re: Arlo max cam clarification

Kj1971 — Sat, 12 Aug 2017 03:29:17 GMT

Also, thank you for your reply.

Re: Arlo max cam clarification

TomMac — Sat, 12 Aug 2017 12:00:49 GMT

Max of 5 cameras for Basic, FREE...

After that you cannot sync them on the same account unless you upgrade your service level

Re: Arlo max cam clarification

Kj1971 — Sat, 12 Aug 2017 12:39:29 GMT

Thank you for the reply and clarification. The web site language should be changed to reflect this- # of streams at a time doesn't matter, just # of cameras.

Re: Arlo max cam clarification

TomMac — Sat, 12 Aug 2017 12:42:29 GMT

but number of streaming at the same times matter too.

I have 12 cams, if usiing one base would only be able to stream 5 max at same time, add a second base ,you are at 10 max

Re: Arlo max cam clarification

Kj1971 — Sat, 12 Aug 2017 12:53:46 GMT

Yes- but I stream one camera at a time only- never more than one. So According to the wording of the website, I should be allowed to add infinite number of cameras as long as no more than "five are streaming at the same time" (website wording). The website makes it seem as if it were a bandwidth issue- however, it seems that Netgear is really setting a hardware limit (which is certainly their right to do so). I just wanted to make sure I knew that was the case (six cameras is the perfect # for my situation).

Re: Arlo max cam clarification

TomMac — Sat, 12 Aug 2017 13:29:58 GMT

Well it is a bandwidth issue and a hardward issue depending on which cameras.

The Q cam can peak at 1.5Mbs... start streaming upload 3-4 and you may see a diff on many cable internet feeds setup

( home wifi feed ) Not a issue on a fios system with 25Mbs up, but alot of people are limited to less than 5Mbs up.

The Arlos that use a base are limited to 5 steaming ... the limit is based on the hardware in the base for video processing ( with some compression )

( BTW, if your home is armed and someone walks thu it, it is easy to get 3-4 cams streaming upload at the same time )

I know the wording may be off, but the limits are in stone