topic Re: we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com in Arlo

we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com

jimmytran — Fri, 11 Aug 2017 05:43:37 GMT

Help me, my relatives donate to the Netgear device kit (model: VMB 3000), now I can not install, error "we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com"

Re: we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com

steve_t — Fri, 11 Aug 2017 08:31:46 GMT

Go to the bottom of this page and there's a green link that says Contact Support

Re: we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com

jguerdat — Fri, 11 Aug 2017 11:57:55 GMT

If your relatives had previously been using the system, have them log into their account and remove the various devices from Settings, My Devices. Then you should be able to set the system up in your account.

Re: we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com

JamesC — Fri, 11 Aug 2017 18:30:51 GMT

jimmytran,

Adding to jguerdat's comment above, be sure to factory reset the base station by pressing and holding the reset button until all LEDs flash amber. Allow the base station to come back online and then attempt new system setup.

JamesC

Re: we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com

jimmytran — Sat, 12 Aug 2017 03:59:30 GMT

I tried, but still can not install

Re: we are unable to claim this device, get help, please contact Arlo,Support at support.arlo.com

jguerdat — Sat, 12 Aug 2017 14:09:26 GMT

Open a case with support using the Contact Support link at the bottom here.