topic Re: arlo camera (getting status)? in Arlo

arlo camera (getting status)?

apprice — Wed, 12 Jul 2017 21:36:18 GMT

Hi,

My camera have stopped recording and on my phone the will not update data. it says (getting status)? i have only had the cameras for three days. what do i need to do?

thank you

apprice

Re: arlo camera (getting status)?

TomMac — Wed, 12 Jul 2017 21:39:20 GMT

What phone and OS?

Easiest thing to do first is power button reboot the base unit.... let it come back online, test

Next , un- install and re-install the app ,test

Re: arlo camera (getting status)?

lprosh — Thu, 10 Aug 2017 00:36:45 GMT

IM HAVING THE SAME ISSUE AFTER FIRMWARE UPDATE - PLEASE ADVISE! MY SYSTEM IS UNUSEABLE - I NEED HELP!!

Re: arlo camera (getting status)?

jguerdat — Thu, 10 Aug 2017 14:27:16 GMT

STOP SHOUTING.

Exactly what are you having problems with? WHat have you tried?

Re: arlo camera (getting status)?

lprosh — Thu, 10 Aug 2017 15:54:44 GMT

Ive reset the whole base, readded all the cameras and it works for like 2 hrs and then it gets stuck getting status. Ill do a restart from the app or browser and still stuck in getting status

Re: arlo camera (getting status)?

jguerdat — Thu, 10 Aug 2017 23:39:35 GMT

Open a case with support using the Contact Support link at the bottom here.