topic Re: One of four cameras offline in Arlo

One of four cameras offline

Aaronr6 — Thu, 10 Aug 2017 01:03:06 GMT

I have 3 Arlo cameras and 1 Arlo Pro camera. 3 of the 4 cameras work fine. One of the Arlo cameras will not stay online. I can take the FRESH batteries out and restart the camera. It will come on and I can watch the live feed for about 30 seconds. During that 30 seconds I can verify that the battery percentage is in the high 90%. Then it goes offline. I've tried everything. Restart the base. Restart the camera. New batteries. More new batteries. Nothing works

Re: One of four cameras offline

steve_t — Thu, 10 Aug 2017 03:21:53 GMT

Swap the camera with one of the ones that works fine. This will eliminate the location of the camera as being the problem. Sometimes the location can suffer interference or signal blocking due to other wifi or construction materials

Re: One of four cameras offline

Aaronr6 — Sun, 13 Aug 2017 17:33:17 GMT

Thought of that too. Still doesn't work. Brought the camera in to the same room with the base. Still no luck. Thanks for the response though

Re: One of four cameras offline

jguerdat — Sun, 13 Aug 2017 19:57:38 GMT

Sounds like a hardware problem. Open a case with support using the Contact Support link at the bottom here.