topic Devices Stuck Gettins Status - Tried Reseting Base, Reboot Modem, and Power Cycle in Arlo

Devices Stuck Gettins Status - Tried Reseting Base, Reboot Modem, and Power Cycle

lprosh — Wed, 09 Aug 2017 21:53:11 GMT

Devices Stuck Gettins Status. I have tried power cycling, rebooting internet modem, reboot arlo base and even resetting my base. Please advise. Everything was working great up until last week.

Re: Devices Stuck Gettins Status - Tried Reseting Base, Reboot Modem, and Power Cycle

steve_t — Thu, 10 Aug 2017 03:19:26 GMT

Is this in your app or on your computer?

Re: Devices Stuck Gettins Status - Tried Reseting Base, Reboot Modem, and Power Cycle

jguerdat — Thu, 10 Aug 2017 14:30:20 GMT

Also, what are you trying to do?

Re: Devices Stuck Gettins Status - Tried Reseting Base, Reboot Modem, and Power Cycle

lprosh — Thu, 10 Aug 2017 15:56:28 GMT

I'm using both the APP and browser. If i do the hard reset from the back of the base it'll work for maybe an hour or two but then get stuck in the getting status loop again. if I do a restart from the app still samething...

Re: Devices Stuck Gettins Status - Tried Reseting Base, Reboot Modem, and Power Cycle

lprosh — Thu, 10 Aug 2017 19:55:25 GMT

My app says getting status and browser says please wait. I was not have any issues at all unitl about 2-3 weeks ago when i got the firmware update for the cameras. now if i hard reset everything and set it all back up itll work for a few hours and then get stuck in the please wait/getting status loop. Resetting from app/browser and on/off switch don't help until I hard reset from base...

Re: Devices Stuck Gettins Status - Tried Reseting Base, Reboot Modem, and Power Cycle

jguerdat — Thu, 10 Aug 2017 23:48:25 GMT

When using the reset button are you also removing all devices in Settings, My Devices?