topic Re: vmb3000 in Arlo

Cannot get netgear vmb300 base station to connect to router

Malibu22 — Tue, 08 Aug 2017 18:54:23 GMT

Cannot get netgear vmb300 base station to connect to router. Have been using for two years with not problems, has not disconnected from internet and cannot get to reconnect. Any suggestions?

Re: vmb3000

steve_t — Sun, 06 Aug 2017 09:36:58 GMT

What LEDs are on the base station?

Re: vmb3000

Malibu22 — Sun, 06 Aug 2017 12:39:52 GMT

One green one amber

Re: vmb3000

steve_t — Sun, 06 Aug 2017 20:38:08 GMT

There should be 3 LED lights on. Can you please say which ones are coloured what? eg Power - green, internet - amber, cameras off

Re: vmb3000

Malibu22 — Sun, 06 Aug 2017 23:09:44 GMT

Was power- green, internet- amber, and camera green. Since hitting reset last night, now just two lights on, power-green and internet amber.

Re: vmb3000

steve_t — Mon, 07 Aug 2017 03:28:43 GMT

Try a different ethernet cable in a different port and restart your router a few minutes before restarting your base station

Re: vmb3000

Malibu22 — Tue, 08 Aug 2017 17:55:37 GMT

I will try a new ethernet cable. Will be Friday before can do this. Do you know what type of ethernet cable is needed to replace the one that comes with the unit. Is it Cat 5? Thanks.

Re: vmb3000

jguerdat — Wed, 09 Aug 2017 00:37:57 GMT

CAT5 should be fine since the connection is 100Mb/s.

Re: vmb3000

Malibu22 — Mon, 14 Aug 2017 15:35:11 GMT

Well, tried new CAT 5 ethernet cable and still no internet connection to basestation. Guessing the Basestation must just be fried. Not sure what else to try?

Re: vmb3000

jguerdat — Mon, 14 Aug 2017 19:30:40 GMT

Did you also try a different port on the router? Also, try restarting the router.

An amber Internet LED means it's connected to the router and has an IP address which you can confirm by logging into the router and checking for connected devices. If the router is blocking access to ports 80, 123 and 443bto arlo.netgear.com, you'll need to change the security settings in the router. It's also possible that the ISP is causing the issue. Finally, a bad ase can certainly be the issue.