topic Re: Arlo offline / disconnect in Arlo

Arlo offline / disconnect

jaffamoo — Tue, 08 Aug 2017 15:32:00 GMT

Hi there,

My arlo is always connected & fully powered when leaving my property. However a few hours into the day and all cameras tend to go offline, when returning, the cameras still have battery & work again once I reset manually at the base station.

I can only assume that there has been a momentarily disconnection from my wifi. However I am not at the property to restart Arlo from the base station & so the product sits uselessly until I return home.

After reading the notes on people having issues with their cameras going offline, I went into settings to 'restart' remotely, however this is currently greyed out and I am unable to use the restart function. Is someone able to advise?

Many thanks

Re: Arlo offline / disconnect

TomMac — Tue, 08 Aug 2017 16:31:09 GMT

The Grayed restart is usu if the base is down...

Right now it appears some servers may be down and that could be why depending on you location.

Re: Arlo offline / disconnect

TomMac — Tue, 08 Aug 2017 17:06:46 GMT

all should be back now

Re: Arlo offline / disconnect

jaffamoo — Tue, 08 Aug 2017 17:18:06 GMT

Many thanks for the advise, although for me the start button is still greyed out and will not let me restart the base station.

Re: Arlo offline / disconnect

TomMac — Tue, 08 Aug 2017 18:32:07 GMT

power off and power back on then

Re: Arlo offline / disconnect

jaffamoo — Tue, 08 Aug 2017 22:18:45 GMT

Ok thanks for the advise and your time - I can't turn off and on when not at the property, so just to clarify there's no other way to resolve the issue? Cheers

Re: Arlo offline / disconnect

Tuffcookie — Tue, 08 Aug 2017 23:54:03 GMT

My live feeds have been down for approximately 8 hours now. Any idea when Netgear will fix this problem?

Re: Arlo offline / disconnect

Tuffcookie — Wed, 09 Aug 2017 00:10:54 GMT

I unplugged he power cord, waited minute and plugged itback in. Now it's working!