topic Re: Arlo wirelss camera will not sync in Arlo

Arlo wirelss camera will not sync

Baje — Sat, 05 Aug 2017 19:39:35 GMT

Just bought new batteries for one of the five arlo cameras, and when I put in the batteries, a blue light comes on and then goes off. When I try of sync, the blue light slowly blinks, but no sync. When I try to re-sync again by just quickly pressing the sync button on the camera, the blue light blinks slowly, followed by a blinking amber light, which goes out. Not sure what that means, but camera will not sync. I have opened the battery door several times and made sure the batteries were correctly positioned. Need help! Thanks.

Re: Arlo wirelss camera will not sync

TomMac — Sat, 05 Aug 2017 20:06:57 GMT

Turn the base off/on for a min...reset cameras

Also wait a short time between attemping to resync multi times. ( quick push like you did, not hold for 2 secs )

Re: Arlo wirelss camera will not sync

Vitriol — Sun, 06 Aug 2017 03:52:20 GMT

Thanks

I have a similar issues

I have six Arlo cameras

Some have ran out of battery, some have not

The ones that have don't reconnect to the base despite several attemps

They keep blinking blue and then stop

They are not visible on my app

They are on an old firmware but not sure that is relevant

Thanks for your help

Re: Arlo wirelss camera will not sync

JamesC — Tue, 08 Aug 2017 21:37:21 GMT

Vitriol,

Bring the cameras close to the base station and power cycle your base station. Open and close the battery compartment door. Do you still see the same behavior?

JamesC

Re: Arlo wirelss camera will not sync

Vitriol — Tue, 08 Aug 2017 21:40:28 GMT

Thanks

What fixed it in the end was:

- rebooting the base a few times

- resynching the cameras (which didn t seem to work at first but, at some point, unlocked the 'upgrade firmware' option)

- upgrading the firmware (had to try several times)

Re: Arlo wirelss camera will not sync

JamesC — Tue, 08 Aug 2017 21:49:28 GMT

Vitriol,

Thanks for letting us know. Glad to hear you're back up and running!

JamesC

Re: Arlo wirelss camera will not sync

Baje — Wed, 09 Aug 2017 00:33:36 GMT

Thank you JamesC, that did work. I spoke with customer service and that is exactly what they had me do. They call it power cycling the cameras and the base station. I just unplugged everything for 2 minutes and everything synced again.