topic Re: Red tint in Arlo

Red tint

nicholshornlake — Tue, 27 Sep 2016 18:17:41 GMT

One of my 3 cameras has started showing a red tint. They are only 2 months old. I have installed 4 new batteries, that did not help. Rebooted the base station did not help. Resynced the camera did not help. Does anyone know how to fix this? Thanks for any help.

Re: Red tint

JamesC — Mon, 07 Dec 2015 17:23:26 GMT

nicholshornlake,

I will reach out to you in a private message to help resolve this issue.

JamesC

Re: Red tint

caiwts — Sat, 19 Dec 2015 07:17:29 GMT

Hello. Can you reach out to me also. I have the same issue.

Re: Red tint

Debandtom — Sat, 19 Dec 2015 15:32:09 GMT

I also have a red tint that started yesterday

Re: Red tint

smasty — Sun, 20 Dec 2015 16:09:22 GMT

2 of my 5 cameras have now gone pink. WTH!!!!! I have a case open.

Re: Red tint

JamesC — Mon, 21 Dec 2015 18:37:37 GMT

caiwts, Debandtom

Please contact the Arlo Support Team to resolve this issue. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Red tint

BarryLee5210 — Tue, 29 Dec 2015 18:00:16 GMT

I have the same pink tint on one of my cameras. I have sat on hold with support for 40 minutes yesterday and have now been on hold for 45 minutes today, still haven't gotten a live body.

Re: Red tint

smasty — Tue, 29 Dec 2015 18:35:36 GMT

Don't waste your time on the phone, just do an online support ticket....they are GREAT at getting back to you. They'll want your camera SN, plus a picture of the interior battery compartment confirming the same SN.

Re: Red tint

PDX-Ryan — Sun, 03 Jan 2016 19:25:18 GMT

I am having this same issue. I too have three cameras and about two months old now and one has a pink/red tint to the image!! What can I do??

Re: Red tint

hokeysmoke — Sun, 03 Jan 2016 19:38:16 GMT

It sounds like the IR cut filter is not deploying (this is the click that you hear the first time when a camera switched between night mode and day mode). I wonder, considering the number of posts about this, whether the mechanism is reliable. Does anyone know if there have been HW improvements to fix this issue?

Re: Red tint

Pete2s — Sun, 03 Jan 2016 22:16:12 GMT

I'm having the same issue with my camera. It's about 4 weeks old. I removed the batteries, I replaced the batteries, and I brought the camera indoors but nothing helped.

Re: Red tint

TomMac — Mon, 04 Jan 2016 02:00:23 GMT

contact netgear re the camera

Re: Red tint

JosephL66 — Mon, 18 Jan 2016 23:19:05 GMT

I have this red tint issue as well. How do I open a ticket? Everything I try brings me back to these posts.

Re: Red tint

TomMac — Tue, 19 Jan 2016 02:16:51 GMT

JosephL66 wrote:
I have this red tint issue as well. How do I open a ticket? Everything I try brings me back to these posts.

top of page - SUPPORT

second page , right side middle - CONTACT SUPPORT

Re: Red tint

Softailclassic5 — Sun, 24 Jan 2016 19:48:45 GMT

I have a red, pink or purple tint. This is really annoying. What is the solution?

Re: Red tint

purplegunk — Mon, 25 Jan 2016 18:39:06 GMT

I'm having the same problem now too! Grrr. Someone from Netgear please PM me!

Re: Red tint

JamesC — Tue, 26 Jan 2016 00:39:49 GMT

Softailclassic5, purplegunk

Please contact the Arlo Support Team to resolve this issue. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Red tint

purplegunk — Sun, 31 Jan 2016 01:17:15 GMT

WOW, JUST WOW! After multiple calls and submitting a claim online and sending the receipt, screenshots and pictures of the inside of the battery compartment, Netgear has determined my camera needs to be replaced and they want ME to pay to ship it to them, even though the camera is a month old! CANT BELIEVE THEY ADMIT DEFECTIVE PRODUCT YET WONT SEND AN RS LABEL! FOR SHAME!

Re: Red tint

hokeysmoke — Sun, 31 Jan 2016 03:04:49 GMT

If you bought it through Amazon it might be more effective to return it. That would more directly affect their sales channel instead of isolating it to the customer service level. Amazon has more power than a single user to correct product defects.

Re: Red tint

purplegunk — Sun, 31 Jan 2016 04:02:20 GMT

@honeysmoke: I can very much appreciate sticking it to them via their vendors but it was purchased from newegg which is difficult with returns...

Additionally, it was purchased as part of a bundle so I'd have to return the entire bundle and it took me a very long time to create the rules and modes for everything, so imo, returning is not an option for me.

off topic: Anyone know if I have to modify the entire schedule once i recieve the replacement camera or is there an easy way to swap it into the schedule for the defective one?