topic Re: Arlo camera motion detection-video delayed by 3-5 seconds in Arlo

Arlo camera motion detection-video delayed by 3-5 seconds

rs1056 — Fri, 04 Aug 2017 13:08:51 GMT

I have had my camera system for a year now. I have been very pleased with it up to this point, however lately the motion detection-video delay has increased considerably in the last month from a split second to now it is delayed three to five seconds. The video clip does not capture whatever triggered the motion detector in most cases. I have four Arlo wireless cameras outdoors which are all doing the same thing for the last month, not capturing whatever triggered the motion detector to video. I have even tried increasing the motion detector sensitivity, but it still does the same thing. The batteries in all of the cameras are new as well. I have un-plugged the base to try to reset it as well, but to no avail. I have one Arlo-Q set up indoors and it is working fine. I am at a lost, so if anyone can help me with this problem, please reply.

Re: Arlo camera motion detection-video delayed by 3-5 seconds

rs1056 — Fri, 04 Aug 2017 13:14:55 GMT

Also, all of the running men are black, so it is armed correctly.

Re: Arlo camera motion detection-video delayed by 3-5 seconds

TomMac — Fri, 04 Aug 2017 13:24:55 GMT

While there have been SW upates, I haven't seen and diff in the lag time here... fairly stable at 1-2 secs for 2 years now

Have you changed anything in the home? New cordless phone, microwave, etc any thing that may introduce interference ?

What sense levels are you running at ?

Re: Arlo camera motion detection-video delayed by 3-5 seconds

rs1056 — Fri, 04 Aug 2017 13:33:10 GMT

Thanks for quick reply. No, haven't changed anything. This started in the last month. I have tried different sensitivity settings, but nothing has resolved it.

Re: Arlo camera motion detection-video delayed by 3-5 seconds

istcomnet — Fri, 04 Aug 2017 14:12:30 GMT

I had the same problem. I was try to change the motion test from 0%-100% none of them are still delayed about 3-5 seconds by the time camera start to detected the object is off the screen. This not really help.

Re: Arlo camera motion detection-video delayed by 3-5 seconds

rs1056 — Fri, 04 Aug 2017 14:23:14 GMT

How long have you had your system and when did it begin with longer delay?

Re: Arlo camera motion detection-video delayed by 3-5 seconds

TomMac — Fri, 04 Aug 2017 14:46:52 GMT

Since you reset you base unit and have seen this just recently... I would let Netgear Support know about it..it may be related to a SW update, someone else mentioned something similar ( tho I don't see it ) , maybe it could be a server issue , unsure here.

But if they get a few complaints they will become aware of an issue if there is one

Re: Arlo camera motion detection-video delayed by 3-5 seconds

Somenzari — Tue, 15 Aug 2017 02:41:33 GMT

I just bought and installed my cameras and I'm having the same problem related by several users about motion detection-video delayed by seconds. Dear Arlo support team do you have any solution to solve this issue?

I would appreciate your quick answer. Thank you.

Re: Arlo camera motion detection-video delayed by 3-5 seconds

jguerdat — Tue, 15 Aug 2017 12:42:56 GMT

A 2 second lag is the best you can expect. Longer implies various possible issues, such as poor WiFi connections, slow Internet upload speeds, old firmware, etc.