https://community.arlo.com/t5/Arlo/Factory-default/m-p/1340187#M39977 <P><SPAN>Hi, have a VMB 3000, need to put it in the factory default. Can not access the email address as it is set up so I can reset my password.How do you do that?</SPAN></P> Fri, 04 Aug 2017 08:44:48 GMT Torkp 2017-08-04T08:44:48Z https://community.arlo.com/t5/Arlo/Factory-default/m-p/1340187#M39977 <P><SPAN>Hi, have a VMB 3000, need to put it in the factory default. Can not access the email address as it is set up so I can reset my password.How do you do that?</SPAN></P> Fri, 04 Aug 2017 08:44:48 GMT https://community.arlo.com/t5/Arlo/Factory-default/m-p/1340187#M39977 Torkp 2017-08-04T08:44:48Z https://community.arlo.com/t5/Arlo/Factory-default/m-p/1340322#M39985 <BLOCKQUOTE><HR />Torkp wrote:<BR /> <P><SPAN>Hi, have a VMB 3000, need to put it in the factory default. Can not access the email address as it is set up so I can reset my password.How do you do that?</SPAN></P> <HR /></BLOCKQUOTE> <P>The email and password are LOCKED tothe serial number of the base unit... you may have to go thru Netgear Support to clear it.</P> <P>&nbsp;</P> <P>The only option to reset the base is the reset ( hold in for 10 secs till all the front leds flash ) but this does not unlock the serial number to the original account</P> Fri, 04 Aug 2017 13:19:02 GMT https://community.arlo.com/t5/Arlo/Factory-default/m-p/1340322#M39985 TomMac 2017-08-04T13:19:02Z