topic Re: Stuck in getting status can't power cycle base station in Arlo

Stuck in getting status can't power cycle base station

Benchu — Fri, 04 Aug 2017 02:39:31 GMT

Stuck in getting status on app.

Restarted app, phone, logged out no change.

I would unplug the base station bit I'm away from home. So much for remote home security. Any fixes?

Re: Stuck in getting status can't power cycle base station

steve_t — Fri, 04 Aug 2017 06:11:55 GMT

Go into the app. Hit the three dots at the top right. Click "Settings". Click "My Devices". Click the name of your base station. Click "Restart"

Not sure if that'll work though. Often you'll get stuck getting status because your internet it too slow. Do you still get recordings in your library?

Re: Stuck in getting status can't power cycle base station

Benchu — Fri, 04 Aug 2017 18:38:17 GMT

This solution remote restart base station worked.

Re: Stuck in getting status can't power cycle base station

Paul_FCCL — Sun, 06 Aug 2017 04:35:04 GMT

Benchu wrote:
This solution remote restart base station worked.

Please post again in a couple of days and tell us if problem still gone or back since the restart. Have done that as well and didn't work for me.

Also, I don't believe it has anything to do with slow internet at all. My internet speed is 30Mbps d/l and 5Mbps u/l. Besides, restarting base station won't increase internet speed.

Thanks.