topic Re: Geofencing issues in Arlo

Geofencing issues

Rj223 — Tue, 09 May 2017 01:34:30 GMT

Anyone else having issues with geofencing since the last update it seems? I am not getting push notification when I leave but seems to set cameras in my away mode but takes 10 minutes or so when I arrive home to change to my home setting but does eventually send the push for home mode. Already restarted the base station and no luck. Also selected of my phone as a device and then set it back on with the same results.

Re: Geofencing issues

allen_rong — Tue, 09 May 2017 02:00:56 GMT

Yes Having the exact same issue as waht you have. Did reboot basestation and re-download app, did not help.

Re: Geofencing issues

Rj223 — Tue, 09 May 2017 03:14:54 GMT

Hopefully this is a software issue with a quick fix. I would hope netgear monitors these comments.

Re: Geofencing issues

JamesC — Wed, 10 May 2017 20:36:35 GMT

Rj223, allen_rong

It sounds like there may be an issue with locating the device. You could try increasing the location radius within your Geofencing settings to see if you get the same results.

JamesC

Re: Geofencing issues

allen_rong — Wed, 10 May 2017 23:32:41 GMT

Maybe. However, if I open the app straightaway once I get home, the location actually is correct and then it switch to the correct mode. Not sure where the delay is coming from.

Re: Geofencing issues

Rj223 — Thu, 11 May 2017 14:03:45 GMT

Same thing that is happening to me. I had a chat with customer support. Sounds like the app is in need of an update to fix geofencing issues. They reminded me it's still in beta. It's getting annoying I must say.

Re: Geofencing issues

JamesC — Mon, 15 May 2017 21:02:01 GMT

allen_rong, Rj223

The app must be running for Geofencing to update the mode. Is your phone automatically closing or putting the app to sleep (this could be why it updates when you open the app)? You might check your phone settings and make sure it isn't closing the application after it is idle for a period of time.

JamesC

Re: Geofencing issues

Rj223 — Mon, 15 May 2017 21:11:17 GMT

I always close my apps. Don't have any problems with any other apps that use geofencing with the app closed. But that may be it. I would hope there is going to be an update to allow the notification when app is closed but will check settings to make sure it is allowing for updating in the background.

Re: Geofencing issues

Rj223 — Mon, 15 May 2017 21:12:47 GMT

Just checked. The phone is set to allow location always and background app refresh. So I wouldn't think it would matter if app was closed like several other ones I have that are working fine.

Re: Geofencing issues

allen_rong — Mon, 15 May 2017 23:11:11 GMT

I have got my app running at background all the time, never close it.

Thanks

Re: Geofencing issues

Rj223 — Mon, 15 May 2017 23:28:30 GMT

Main thing is it was working correctly for months before the update to the phone.

Re: Geofencing issues

allen_rong — Tue, 16 May 2017 00:45:53 GMT

Yes, same, my bit was working too without any issue in the past.

Re: Geofencing issues

danrob — Sun, 28 May 2017 19:17:54 GMT

I'm having an error notification for geofencing. " Geofencing needs an internet connection. Open the app..." Android 7.1.2. Internet is always on. Open the app, geofencing works. Location services are enabled. App needs some tweaking I think.

Re: Geofencing issues

Rj223 — Wed, 31 May 2017 21:16:32 GMT

Have gotten that as well. I really hope the app gets some work done soon. Very pleased with the cameras themselves but this issue is very annoying.

Re: Geofencing issues

JamesC — Fri, 02 Jun 2017 18:23:47 GMT

danrob, Rj223

Engineering is currently investigating this issue. I will provide an update as soon as I have more information.

JamesC

Re: Geofencing issues

Rj223 — Fri, 02 Jun 2017 20:09:54 GMT

Thank you. If you need any more input about the problems that have been going on with the app please let me know. Would be glad to give you any more info if you need it. And by the way the last few days it has notified me about leaving the geofencing area but not upon re entering. Some of the time it will not even switch modes within the geofence threshold and as soon as I open the app it changes. Let me know if I can help.

Re: Geofencing issues

MyIQArLo — Tue, 06 Jun 2017 00:59:10 GMT

On samsung s7 edge with tmobile geofencing does not work at all. I have been forced to not use it. It shows me in the middle if the atlantic ocean 80% of the time and the other 20% in los angeles which is correct? If i switch my device to iphone it works fine. I left canary for this. At least it armed.

Re: Geofencing issues

Cathyk125 — Wed, 21 Jun 2017 08:11:56 GMT

I am also having the same issues. Loss of internet connection messages and Arlo failing to recognise that I am home.
Location settings are on high accuracy (gps, Wi-Fi, mobile)
Geofencing radius set to medium.
Would love this to be resolved.
Particularly annoying as I am deaf and cannot hear the alarm so fail to turn it off. It needs a visual cue for hearing impaired.

Re: Geofencing issues

jguerdat — Wed, 21 Jun 2017 11:22:31 GMT

Please open a case with support about all of this, including the visual alarm. Also, post this in the Idea Exchange to raise the issue with engineering.

Re: Geofencing issues

Rj223 — Wed, 21 Jun 2017 23:01:14 GMT

I personally called support many weeks ago. Was hoping the new update would solve the issues but it did not. Today for example I returned home and was messing around in the backyard and it did not change to home/ disabled mode and I looked at my phone and had 38 videos of me In the backyard! Really annoying. All my other location based apps work flawlessly. I hope this is becoming a bit of a priority.