topic Re: My Arlo camera went off line and I can not re sync. in Arlo

My Arlo camera went off line and I can not re sync.

BN64 — Tue, 01 Aug 2017 15:25:57 GMT

My camera went off line, three went off line for some reason. This one camera will not re-sync. I changed the batteries three time. And re-synced. Sync went normal with the fast flashing blue light when done, but camera does not appear. Even tryed removing and re-syncing camera still no luck. Even tried rebooting my phone and my base station, nothing seems to work. I have nine cameras on my system regular Arlo and Arlo Pro. Thought about resetting the base station but not sure what that would do.

Re: My Arlo camera went off line and I can not re sync.

jernesti — Wed, 02 Aug 2017 01:22:10 GMT

I just recently experienced this with one of my arlo pro cameras and I havent resolved it yet. I also need a resolution to this problem.

Re: My Arlo camera went off line and I can not re sync.

jguerdat — Wed, 02 Aug 2017 11:59:13 GMT

What have you tried?

Re: My Arlo camera went off line and I can not re sync.

BN64 — Wed, 02 Aug 2017 13:53:59 GMT

Re-synced the camera three times. Get quick flashing blue light each time showing success. Camera does not show on my computer or phone. Changed the batteries three times with same results. Deleted the device and tried to re-install and re-sync. Still not showing up on computer or phone App. Have even rebooted the base station and camera can not be re-added to my system.

Re: My Arlo camera went off line and I can not re sync.

jguerdat — Wed, 02 Aug 2017 17:45:52 GMT

Open a case with support using the Contact Support link at the bottom here.

Re: My Arlo camera went off line and I can not re sync.

BN64 — Wed, 02 Aug 2017 17:53:23 GMT

Thanks, I will do that. Also have a Arlo Pro Camera that when fully charged is burning up the battery in a day or two with almost no recordings and the recording time is set for 20 sec.