topic Re: "Live" stopped working with latest firmware update in Arlo

"Live" stopped working with latest firmware update

gobigkahuna — Mon, 31 Jul 2017 18:09:49 GMT

I've been using Arlo with 3 cameras for 4 months without major issues. Beginning a few days ago I began having issues:

1. The first thing I noticed was that my battery levels had all been reset to 100% (when just the day before they were around 50% - 60%). I called Netgear technical support and they recommended I power down and reset the cameras and base. I did this and the issue persists.

2. Starting yesterday, I no longer view any of the cameras "Live". The motion detection and record works. If I go to "settings" and select "Camera positioning" the live camera works. But if I select "Live" from the devices display it appears to be attempting to connect, but after 30 seconds or so it returns to the last recorded view.

My system:

Cameras:
HW Version H7
Firmware 1.2.11810

Base:
HW Version VMB3010r2
Firmware 1.8.9.1_13442

Re: "Live" stopped working with latest firmware update

TomMac — Mon, 31 Jul 2017 18:29:15 GMT

Usu the playback of LIVE is due to a flash issue...verify the Flash is turned on ( think that default on chrome if your using is off )

Re: "Live" stopped working with latest firmware update

gobigkahuna — Mon, 31 Jul 2017 19:07:06 GMT

Seems to be an issue when accessing the Arlo website using Chrome. If I use Firefox, it works. If I use Chrome, it doesn't work. Regardless of what my settings for the Flash plugin are.

What I don't understand is why would this only become an issue in the last few days? Has Chrome or Netgear issued an update that broke this?

Re: "Live" stopped working with latest firmware update

TLW1234 — Mon, 31 Jul 2017 19:14:36 GMT

I am having the exact same issues. i went back through the Sync process and saw the blinking light on the camera but i can't see anyting on the app itself. there has to be a fix.

Re: "Live" stopped working with latest firmware update

gobigkahuna — Mon, 31 Jul 2017 19:20:18 GMT

I've updated to the latest version of Chrome. Still the same issue. Regardless of what the settings are in Chrome, it blocks the Flash plugin. But if I launch the same page in Firefox it works normally. Perhaps there's something that has changed in the Arlo webpage that Chrome has issues with? I don't seem to have any flash player issues with any other website.

Re: "Live" stopped working with latest firmware update

jguerdat — Mon, 31 Jul 2017 19:34:10 GMT

Full directions for the latest Chrome:

https://community.netgear.com/t5/Arlo-Pro/Arlo-Pro-cameras-will-not-stream-live-image/m-p/1333915#M18458

Re: "Live" stopped working with latest firmware update

TomMac — Mon, 31 Jul 2017 19:40:24 GMT

gobigkahuna wrote:

What I don't understand is why would this only become an issue in the last few days? Has Chrome or Netgear issued an update that broke this?

Yes...there was a very recent Chrome update...I updated mine just this morning

Re: "Live" stopped working with latest firmware update

gobigkahuna — Mon, 31 Jul 2017 19:48:57 GMT

jguerdat's suggestion worked. Besides "white listing" the arlo page so Flash will run, one of the "flags" need to be changed in the Chrome settings. Now I'm able to view a live video stream in Chrome!