https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1335824#M39674 Already tryed that, but still the same.<BR /><BR />The strange is that, when I try to reconnect this camera it have battery in 10% or less. I change the batteries and same problem. Mon, 31 Jul 2017 00:00:46 GMT Abujamra 2017-07-31T00:00:46Z https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1334584#M39605 For 5 days now one of my cameras has been offline. I can only get it synced for about 2 minutes. I have tried moving the location, batteries, resyncing and resetting the base. NOTHING WORKS. I am ready for a new camera!! Please help. Sat, 29 Jul 2017 09:55:01 GMT https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1334584#M39605 kblauth 2017-07-29T09:55:01Z https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1334618#M39609 I'm having the same problem. Already changed the batteries, resync, removed and sync again, but still return offline. I did't recieved any update message. My version is 1.2.11810. Sat, 29 Jul 2017 11:49:40 GMT https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1334618#M39609 Abujamra 2017-07-29T11:49:40Z https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1334644#M39613 <P>Power cycle the base - that can help. &nbsp;If not, open a case with support using the Contact Support link at the bottom here.</P> Sat, 29 Jul 2017 13:05:47 GMT https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1334644#M39613 jguerdat 2017-07-29T13:05:47Z https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1335824#M39674 Already tryed that, but still the same.<BR /><BR />The strange is that, when I try to reconnect this camera it have battery in 10% or less. I change the batteries and same problem. Mon, 31 Jul 2017 00:00:46 GMT https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1335824#M39674 Abujamra 2017-07-31T00:00:46Z https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1335828#M39675 Other thing is when I try to reconnect by the connection camera button seems like the camera is turned off. Then I open the battery port and close again and it returns to work. Mon, 31 Jul 2017 00:08:32 GMT https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1335828#M39675 Abujamra 2017-07-31T00:08:32Z https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1337511#M39808 <P>Abujamra,</P> <P>&nbsp;</P> <P>It sounds like the batteries are depleted. Consider installing a fresh set and see if you still experience the same behavior.</P> <P>&nbsp;</P> <P>JamesC</P> Tue, 01 Aug 2017 16:25:18 GMT https://community.arlo.com/t5/Arlo/my-camera-is-offline-and-i-never-saw-any-updates/m-p/1337511#M39808 JamesC 2017-08-01T16:25:18Z